eTelecare Global Solutions to acquire Phone House Ltd., a BPO service subsidiary Talk Talk Group Limited, a South African customer care subsidiary by adding about 400 employees to expand its global delivery network.
eTelecare, a leading provider of complex business process outsourcing solutions (BPO) signed a 3 year contract to provide BPO services to Talk Talk Group customers, to address the UK contact center market, a key component of our corporate strategy, said John Harris, president and chief executive officer of eTelecare.
â€œIt provides an offshore delivery platform to serve the UK market and establish an important new business relationship with the Talk Talk Group, said John Harris, president and chief executive officer of eTelecare.
He added, We fully intend to continue to invest to build our business in the United Kingdom and expand our presence in South Africa.
Talk Talk Group was formed in 2008 as the telecoms group and a division of The Carphone Warehouse Group PLC, which consists of AOL Broadband, TalkTalk and Opal.
eTelecare offers technical support, customer care, and retention services in both Spanish and English to the clientâ€™s residential and small business customers.