"It is not necessary for all men to be great in action. The greatest and sublimest power is often simple patience." – Horace Bushnell
A recent story in Business Management Daily about the success of online shoe retailer Zappos brought my attention back to one of leadership’s most needed and personally challenging virtues -- patience. Like many, I am not always a patient person and continually need improvement, which is one reason why the success of Zappos caught my eye.
That Zappos excels in customer service is a given, but when asked why more organizations are not like them CEO Tony Hsieh said, “Patience.” Hsieh said most firms won’t put in the time to build employee morale and customer service. “It’s whether you’re willing to make that commitment,” he said.
We have been taught from an early age that patience is a virtue, but to what end? To be sure, patience in employee relations, business negotiations, and in achieving strategic goals is important. Let’s look at the value of patience and how it can be a game changer both personally and professionally.