Bad news for anyone who hoped to have a Christmas present delivered Thursday by FedEx: Some packages weren't expected to reach customers on time, the company said Thursday, as the Wall Street Journal reported. Heavy storms in the Southeast and Midwest delayed the process.
To ameliorate the situation, FedEx planned to deliver some packages Friday, Christmas Day.
Making things worse for FedEx: The company's hub is located in Memphis, Tennessee, which has seen severe weather in the days leading up to Christmas. “FedEx is operating with slight delays this morning, but we are continuing to make adjustments and do everything we can to minimize impact on our customers,” the company said in an email to the Wall Street Journal on Thursday.
Friday deliveries will depend on how many FedEx employees volunteer to work. However, all FedEx Express retail locations will be open Friday morning, the email said.
FedEx finds itself in a bit of a pickle. The company's rival, United Parcel Service, hasn't been experiencing any delays. UPS “will be working into the evening to get everything delivered today,” a spokesman said Thursday.
FedEx hasn’t issued an official statement about the delays on social media. Instead, the company wished everyone happy holidays.
— FedEx (@FedEx) December 24, 2015
On its Facebook page, some customers publicly aired their grievances. “FedEx told me my item for my significant other would be here on the 24th and now it won't arrive until the 26th, when I'm out of the area and my mother has to mail it again. So pissed off right now,” a Facebook user by the name of Jennifer Leigh Wright wrote.
FedEx responded to her message, and many others like it, in the following way: "Please email your name, delivery address, tracking & phone number. Email us at http://ftc.force.com/MailServices/InvokeMailClient..."
The weather isn’t the only reason FedEx experienced delays. There were more packages to deliver because more people shopped online on days like Black Friday and Cyber Monday.
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