Late on Monday, Instagram users began reporting that the widely popular photo-sharing app was not working for them. In response, makers of the app said on Twitter that the “small number of people” experiencing crashes should reinstall the app to fix the problem.
We’re aware of an issue that may be crashing the app for a small number of people. If you’re experiencing this, please reinstall Instagram.
— Instagram (@instagram) July 26, 2016
However, even after Monday crossed into Tuesday, many users were complaining that the suggested solution by the company did not help, and that Instagram was still repeatedly crashing.
@instagram Did that several time and it's not solved.
— Cole Claybourn (@ColeClaybourn) July 26, 2016
— The Artisan Group® (@theartisangroup) July 26, 2016
Some users also reported issues with the reinstallation itself.
— Bryan Dupan (@bryanchristiand) July 26, 2016
— Marilyn (@inkandcoffeegal) July 26, 2016
According to one user on reddit, the app works after reinstalling but crashes again when it’s closed. And based on tweets, the bug also seems to have affected all versions of the app, including Android, iOS and Windows.
There are fewer new reports of the app crashing, according to downdetector.com and some users have also said their apps are working after the reinstall. But it seems that many users are still unable to use it. The outage seems to have affected the U.S., Japan, Australia and parts of Southeast Asia.