There are many fine completion centers available however the one
ingredient that will bring their performance up several notches is
having an onsite project manager who works for the aircraft owner. When
I refer to completion process I'm including green as well as
While the industry trend had been moving in favor of onsite
representation about 70% of owners have their in house staff or
consultants on site during the completion process.
I've seen an alarming trend lately to not having any
representation in an effort to save costs. This may seem like a cost
saving however in the long run it ends up costing a lot more. When your
aircraft is not completed to the highest standards there will be many
costly visits to the shop to correct the numerous discrepancies that
will appear during the day to day operations that would have been
corrected during the process by a professional completion consultant.
Granted there is a warranty on the work.
front of a client by a broken entertainment or cabin communication
maintenance issues that should have been addressed during the
Who should be onsite to represent the owner during the process?
A highly skilled professional completion consultant who has had
experience supervising many completions for owners, completion centers
or the aircraft manufacturers is the person you want to be there for
you. Most A and P mechanics have never been through the process and
would need extensive training to be qualified for the job.
Where do I get a professional completion consultant?
Google aircraft completion oversight or consultants and several
options will appear. Look for a firm with completion professionals on
staff t that have either backgrounds from manufactures project
managers, completion center senior management and owner's completion
consultants. They should have over twenty years of experience in
aviation and have supervised many completion projects.
Why not just let the manufactures or completion center project manager handle the job?
A tale of two completion project managers:
many aircraft to manage. His is turning prematurely gray and taking
large amount of Maalox or Tums for his stomach distress. His boss is
screaming at him to get the aircraft out of the hangar so that they can
primary concern is your safety followed by producing a high quality and
reliable aircraft. He is there to assure that there are no billing
errors as well as assure that your aircraft is being worked so it is
completed on time.
If you considered all excellent completion centers equal horses in the
Kentucky Derby then the only difference would be the jockey. Having a
professional completion consultant is like hiring the best jockey he
can guide and whip the horse as necessary to win the race. In this case
give you an aircraft that is safe reliable and will retain its value