Those who ordered the Moto G when it appeared on Motorola Mobility’s website may be waiting longer than originally expected to receive their device.

Motorola’s low-cost successor to the flagship Moto X will arrive over two weeks late for U.S. customers who ordered the Moto G on Nov. 26. Motorola originally said that the Moto G would ship to early buyers on Dec. 2, but said that a winter storm would cause delays.

Motorola says that Moto G shipments were delayed because of a winter storm that struck the company’s Fort Worth, Tex. fulfillment center.  Motorola says it will upgrade orders affected by the delay to overnight shipping.

As you may have heard, large parts of the United States were hit by winter storm Dion, including our fulfillment center in Fort Worth, Texas. Our operations are still recovering from the storm’s impact while also trying to keep up with the incredible demand for Moto G.

For these reasons, your phone order wasn’t shipped when we originally estimated. We sincerely apologize for the delay and want you to know that your Moto G will ship by December 17th via a free upgrade to overnight delivery. (We’ll still send you a shipping confirmation with tracking number so you can see a more accurate delivery day/time.)

We know how excited you are to receive your phone, and we’re so grateful you chose Moto G. Thanks again for your purchase -- and for your patience.


The Moto Maker Team

P.S. - Some customers may see a charge of approximately $1.10 initially on their credit card statement. We’ll then charge the remaining balance once Moto G ships.


The low-cost successor to the always-listening Moto X works on AT&T and T-Mobile in the U.S. Rather than offering Moto Maker customization options for the Moto G, Motorola will offer the smartphone alongside a series of colorful cases of varying function.

The Moto G costs $179 for 8GB, or $199 for 16GB of storage. The Moto G features a polycarbonate body much like the Moto X, and specs a 720p 4.5-inch display. For running apps, the Moto G has 1GB of RAM memory and a 1.2GHz quad-core processor, along with a 5-megapixel camera.

The Moto G will likely ship with Android 4.4 KitKat to U.S. customers, and most others worldwide. It is not capable of utilizing 4G LTE on networks that support it, instead opting for the slower, more battery-friendly HSPA+ network.

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