LOS ANGELES, CA -- (Marketwire) -- 08/10/10 -- Oakwood Worldwide (www.oakwood.com), the leading global temporary housing provider, today announces a text message feature upgrade to ServiceTrack(SM), Oakwood's proprietary technology which provides 24/7 service request tracking and data management. Oakwood guests can now opt-in to receive a text message update at the completion of their service request, providing an immediate closed loop system.

"Texting is now an expected method of communication -- over 150 billion messages are sent each month in the U.S. alone(1). Adding text notifications to ServiceTrack gives our guests access to information faster, via a preferred communication method and without interrupting their day," says Jill Chapman, SVP of Corporate Sales and Marketing.

Designed to accommodate the ever-changing needs of the furnished apartment industry, ServiceTrack(SM) brings modern innovation to customer service and provides direction to help ensure positive interactions and satisfaction with every guest request. It monitors all guest and service representative communications by generating a unique ticket for each service request then tracks the request through to conclusion. This streamlined system updates clients throughout the service process and closes the loop by automatically deploying a questionnaire to solicit guest feedback. Whether a guest accidentally locks themselves out of their unit or has a maintenance emergency, a communication log is created. The system enables any customer service associate to view the account, proactively communicate with the client, and successfully complete the request.

"Through the new ServiceTrack(SM) text message feature, Oakwood not only provides a convenient service to our guests, we have saved significant time and resources by texting instead of making a call -- or in some cases multiple calls and playing the age-old phone tag," says Hugh Jones, VP of Call Center Operations.

Oakwood's development and use of unique technological platforms has strengthened its position as a leader of innovative housing solutions and programs for clients worldwide. It is currently celebrating its 50th year in business.

About Oakwood Worldwide
Oakwood Worldwide is the global leader and provider of furnished and serviced apartments. For one need or many, local or around the globe -- Oakwood offers flexible, easy-to-use, custom solutions to meet any temporary housing need.

A wide range of inventory and supplier management options allows Oakwood to provide the optimal housing solution whenever and wherever needed. With more than 3,500 Oakwood associates worldwide, nearly 23,000 apartments, and more than 300 network partners, Oakwood can meet any need and delivers with reliability clients can trust.

Its staff of trained professionals throughout the world, innovative technologies, and unparalleled customer service have made Oakwood the premier choice in temporary housing solutions for 50 years.

For more information, visit www.oakwood.com.

1. Source: CTIA.com

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