"Aspect Software is delivering the best supervisor, reporting andmonitoring capabilities in the contact center market," said Rob Smithers,chief executive officer, Miercom. "Aspect has demonstrated its deepunderstanding of call center needs, especially for flexible, cost-effectiveIP solutions that can help supervisors and managers better monitorproductivity and optimize performance. And, through Aspect Unified IP, andcomplementary technologies within Unified Command and Control andPerformanceEdge, Aspect has delivered these capabilities for both small- tomid-sized businesses and large contact center environments."

Miercom highlighted a number of key differentiators for Aspect Software inits product review:

-- Aspect Unified IP offers unified management and supervisor capabilities through inherent Recording and Quality Management and Unified Command and Control enterprise multi-platform/multi-vendor real-time data aggregator. Aspect does not partner with any other vendors to offer these advanced recording and reporting capabilities.-- Unified Command and Control is a unique solution that makes it possible for contact centers to centralize reporting, routing, administration, and workflow management in a single console and can operate alone or with disparate systems.-- PerformanceEdge is a leading performance optimization suite that offers tight integrations to Aspect Unified IP, as well as to other 3rd party ACDs and dialers, to allow contact centers to leverage advanced recording and speech analytics, quality management, performance management, and coaching capabilities.

"This recognition from Miercom validates that Aspect Unified IP, along withPerformanceEdge, offers exceptional real-time and historical tools that canhelp organizations better manage and monitor agents and applications in thecall center, and ultimately save moneyand improve productivity," said Mike Sheridan, senior vice president ofstrategy and marketing, Aspect Software. "Really, this award belongs to allof our customers. It is their feedback that has allowed us to buildinnovative capabilities that differentiate Aspect in the market and givecall centers the tools they need for success."

For further information about Miercom's 2008 Contact Center Industry Studyplease contact reviews@miercom.com

About Miercom

Miercom is a leading, independent product test center with hundreds of itsproduct-comparison analyses published over the years in leading networktrade periodicals. Our reports regularly appear in Business CommunicationsReview -- NoJitter, Communications News, Internet Telephony, Network World,xchange and other publications.

The company, founded in 1988, has pioneered the assessment of networkinghardware and software. We employ our own proprietary methodologies fortesting products from enterprise class VoIP gateways and IP PBX's tocarrier grade switching equipment. Miercom's private test services includecompetitive product analyses as well as individual product evaluations.

Miercom features comprehensive certification and test programs includingReliability Assured, Certified Secure(TM) and Certified Green(TM). Productsmay also be evaluated under the NetWORKS As Advertised(TM) program, inwhich networking-related products must pass a comprehensive, independentassessment of their usability and performance as compared to advertisedspecifications.

Unified IP product line

Architected to help organizations execute on their unified communicationsstrategies, the Aspect Software Unified IP(TM) products are all-in-one,IT-ready solutions that bring extreme flexibility to dynamic organizations.Aspect® Unified IP(TM) is a session initiation protocol (SIP)-based Voiceover Internet Protocol (VoIP) product that unites automatic calldistribution (ACD), predictive dialing, voice portal, Internet contact,workflow management, multichannel recording and quality managementapplications in a single software platform. Unified Command and Control(TM)is a highly scalable product that consolidates administration, reportingand routing across multiple contact center applications and locations.Aspect voice portal applications, deployable as either standalone softwareor within Aspect Unified IP, empower customers with speech self servicewhile seamlessly extending to live assistance as required.

About Aspect Software

Aspect Software Inc. founded the contact center industry and is now theworld's largest company solely focused on unified communications for the contact center. Our all-in-one,IT-ready solutions communications-enable customer service, collections andsales & telemarketing business processes for small and medium enterprisesas well as for two-thirds of the FORTUNE Global 100. For more information,visit www.aspect.com.

Note: Aspect, Unified IP, Unified Command and Control, PerformanceEdge andAspect Software are either trademarks or registered trademarks of AspectSoftware, Inc., in the United States and/or other countries. The names ofother companies and products mentioned herein may be the trademarks oftheir respective owners.

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Contacts:Jen Tatro630 227 8191Email Contact