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VIVRE Selects VIPdesk to Provide Its Luxury Clients With Stellar Customer Support
VIPdesk Providing Inbound Customer Care for VIVRE Clients via Home-Based Call Center Agents
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ALEXANDRIA, VA -- (Marketwire) -- 10/06/08 -- VIVRE, the high-end provider of premiereluxury brand clothing and goods, has selected VIPdesk to provide stellarcustomer support to VIVRE's luxury client base. VIPdesk, the pioneer ofhome-based call centers and concierge services, will provide inboundcustomer care for VIVRE via phone and e-mail utilizing a virtual customerservice team.
VIPdesk's home-based Brand Ambassadors will answer all sales and customerservice calls and emails from VIVRE customers. VIVRE offers its loyalshoppers a meticulously edited collection of the world's finest selectionsfor women, men, children, the home and gifts. VIPdesk was chosen to provideVIVRE's customer support due not only to VIPdesk's history of providingexcellent customer support for luxury brands but also VIPdesk's reputationas a leader in the virtual call center space.
"This is a wonderful opportunity for VIVRE to partner with a company thathas successfully established themselves in the customer service andconcierge market. In working together, we are certain to provide amazingcustomer support," said VIVRE CEO and founder, Eva Jeanbart-Lorenzotti.
"VIPdesk is very excited to be working with VIVRE to provide customerservice support to VIVRE's clients," said Mary Naylor, CEO of VIPdesk."The relationship between the two companies is outstanding, and we lookforward to continuing to help VIVRE service its clients in the mosteffective way possible for a long time to come."
VIPdesk provides its virtual call center clients with experienced BrandAmbassadors, hand-selected for each one of their clients out of a nationallabor pool. In addition to national, targeted recruiting, other benefitsof the virtual call center model include increased quality of interactionand customer service, improved peak/overflow management, scalability, lowoverhead and administrative costs, ease of expansion, and quick disasterrecovery and business continuity in case of emergency.
About VIVRE
VIVRE, Inc. was founded in 1996 to become a premier lifestyle brand bypioneering an innovative and differentiated approach to merchandising,bringing together the best in luxury brands and the most affluentconsumers. With a unique eye for design, a specific point of view and aneditorial approach to shopping, Eva Jeanbart-Lorenzotti has created a newconcept in retail. VIVRE is the only retail model with a lifestyle approachthat speaks to the educational and emotional needs of the new aspirationalconsumer. Vivre provides an alternative for luxury companies to communicatetheir brand image by participating in a unique selection and merchandisingapproach.
About VIPdesk
VIPdesk specializes in delivering virtual call center solutions andconcierge services to luxury and premium brand leaders in severalindustries including retail, travel, auto and financial services. We servemore than 70 blue-chip clients with over 10 million customers and arecontinually recognized through numerous awards, including the Inc. 500,Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Businessand Smart CEO Future 50. To find out more about VIPdesk, visitwww.vipdesk.com.
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Media Contact:Linda DickerhoofVIPdesk703-837-3507Email Contact
"This is a wonderful opportunity for VIVRE to partner with a company thathas successfully established themselves in the customer service andconcierge market. In working together, we are certain to provide amazingcustomer support," said VIVRE CEO and founder, Eva Jeanbart-Lorenzotti.
"VIPdesk is very excited to be working with VIVRE to provide customerservice support to VIVRE's clients," said Mary Naylor, CEO of VIPdesk."The relationship between the two companies is outstanding, and we lookforward to continuing to help VIVRE service its clients in the mosteffective way possible for a long time to come."
VIPdesk provides its virtual call center clients with experienced BrandAmbassadors, hand-selected for each one of their clients out of a nationallabor pool. In addition to national, targeted recruiting, other benefitsof the virtual call center model include increased quality of interactionand customer service, improved peak/overflow management, scalability, lowoverhead and administrative costs, ease of expansion, and quick disasterrecovery and business continuity in case of emergency.
About VIVRE
VIVRE, Inc. was founded in 1996 to become a premier lifestyle brand bypioneering an innovative and differentiated approach to merchandising,bringing together the best in luxury brands and the most affluentconsumers. With a unique eye for design, a specific point of view and aneditorial approach to shopping, Eva Jeanbart-Lorenzotti has created a newconcept in retail. VIVRE is the only retail model with a lifestyle approachthat speaks to the educational and emotional needs of the new aspirationalconsumer. Vivre provides an alternative for luxury companies to communicatetheir brand image by participating in a unique selection and merchandisingapproach.
About VIPdesk
VIPdesk specializes in delivering virtual call center solutions andconcierge services to luxury and premium brand leaders in severalindustries including retail, travel, auto and financial services. We servemore than 70 blue-chip clients with over 10 million customers and arecontinually recognized through numerous awards, including the Inc. 500,Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Businessand Smart CEO Future 50. To find out more about VIPdesk, visitwww.vipdesk.com.
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Media Contact:Linda DickerhoofVIPdesk703-837-3507Email Contact
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