This year's summit presenters were exceptional and had terrific feedback toshare about the event, including this statement from Jeffrey Fons, GM ofService Operations at GE Healthcare: "The CSO Summit was a fantasticopportunity to share thoughts on macro dynamics and trends impacting ourcustomers and our businesses. The time spent with Service Leaders fromacross numerous industries (Music/Entertainment, Technology, Healthcare,etc) was invaluable."

The CSO Summit has become the global meeting place for service executiveseager to discuss strategy and learn first hand about methods that cantransform their service operations into strategic profit centers. Aberdeenonce again brought together service visionaries to network, learn, anddiscuss key issues that plague the industry in today's economy as well aspresent the best practices for more efficient service delivery.

"This summit successfully brought together industry executives andBest-in-Class service professionals to share success stories and provideactionable recommendations for improving service chain management," saidAndrew Boyd, Chief Research Officer at Aberdeen. "It is exciting to seethat this conference is viewed as a staple in the planning process of somany organizations that look to Aberdeen's research findings to aid in thetransformation of service organizations."

This year's summit presenters included:

-- Curtis Hill, Vice President of Technical Services, Cisco-- Doug Lipp, Former Head of Customer Service & Training, Walt Disney Company-- Greg Lush, Vice President & CIO, Linc Group-- Chris Yessayan, Vice President of Service, Invacare-- Heidy Kelley, Vice President of Fulfillment, Comcast-- Greg Blackmore, Vice President and General Manager, Steris Corporation-- Craig Cole, Global Strategic Operations Director, Customer Field Support, Beckman Coulter-- Justin Crotty, VP Services North America, Ingram Micro-- Steve Blaz, VP Global Service Operations, Juniper-- Ian Alletson, Workforce Specialist, British Telecom-- Jeffrey Fons, General Manager of Service Operations, GE Healthcare-- Dave Webb, UK Service Director, Avery Weigh-Tronix-- Philip Raskin, President, CEO and Creative Director, Raskin Associates-- Hank Coleman, CEO, Open Labs-- Dave Rapier, Former VP, Operational Excellence, Avnet

During the proceedings, Aberdeen awarded five Best-in-Class organizationswith 2008 Aberdeen Achievement Award in Service Management. These companiesincluded:

GE Healthcare won the Process Excellence Award for demonstrating processingenuity, agility, flexibility and scalability in addressing changingbusiness requirements. Jeffrey Fons, GM of Service Operations, accepted theaward.

Durst Image Technology US won the Performance Excellence Award forharnessing the performance impacts of supply chain activities and masteringmethodologies for financial, operational, and customer-centric performanceexcellence. Mike Lyons, Director of Service Operations accepted the award.Mike commented, "The Aberdeen Group not only honors us with thisrecognition, it validates all of our thinking and efforts in working todeliver the best service experience to our customers in the commercialimaging industry. A company can offer a variety of service contracts, butif you don't also provide the tools that actually give customers moreefficient ways to tackle service issues -- preventative maintenancemodules, online tutorials and the like -- then multiple contracts doesn'tmean very much. All of us at Durst thank the Aberdeen Group for thisaward."

NetApp won the Executive Stewardship Award for achieving performanceheights due to direct involvement and leadership from executive management.Rusty Walther, SVP Global Support, accepted the award.

Comcast won the Business Evolution Award for managing information flowacross internal functional practices to achieve measurable business growth.Heidy Kelley, VP of Fulfillment, accepted the award.

Department of the Army Utility Helicopter Program won the Innovation inTechnology Award for maximizing technology solutions to solve pressingsupply chain issues and positively impact company performance.

Congratulations to the award winners for their excellence in the servicemanagement arena!

Aberdeen's service management research has tracked the rise of post-salesservice up the corporate priority list. In fact, Aberdeen's researchindicates that Best-in-Class firms rely on and are increasingly relying onservice for a significant portion of their overall revenues and profits. Toview Aberdeen's Strategic Service Library, please visithttp://www.aberdeen.com/channel/svc.asp

For additional information on this event, please visithttp://www.aberdeen.com/events/live/CSO08.

To register for the "Voice of the CSO" Webinar please visit:https://emeetings.verizonbusiness.com/emeet/rsvp/index.jsp?Conference_ID=1184278&passcode=5163935CONFERENCE NUMBER: 1184278 PASSCODE: 5163935

Aberdeen acknowledges and appreciates the support of the 2008 CSO Summitsponsoring companies: FedEx, Kuehne+Nagel, DHL, Oracle, SAS, Lantronix,Metrix, Express Point, Tavant Technologies, ATC Logistics & Electronics,OnProcess Technology, ServicePower, Hitachi Consulting, 360 Scheduling, andGenpact.

About Aberdeen Group, a Harte-Hanks Company

Aberdeen is a leading provider of fact-based research and marketintelligence that delivers demonstrable results. Having benchmarked morethan 30,000 companies in the past two years, Aberdeen is uniquelypositioned to educate users to action: driving market awareness, creatingdemand, enabling sales, and delivering meaningful return-on-investmentanalysis. As the trusted advisor to the global technology markets,corporations turn to Aberdeen™ for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content incontext for the global direct and targeted marketing company. Aberdeen'sanalytical and independent view of the "customer optimization" process ofHarte-Hanks (Information - Opportunity - Insight - Engagement -Interaction) extends the client value and accentuates the strategic roleHarte-Hanks brings to the market. For additional information, visitAberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn moreabout Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.

© 2008 AberdeenGroup, Inc., a Harte-Hanks Company451 D Street, Suite 710Boston, Massachusetts 02210-1928Telephone: (617) 854-5200Fax: (617) 723-7897www.aberdeen.com

Media Contact:Sumair DuttaAberdeen Harte-Hanks(773) 857-2123Sumair.dutta@aberdeen.com