KazCommertzBank's new contact center uses Cisco Unified Contact CenterEnterprise and IVR solutionsto support up to 30 simultaneous customer calls. It also offers automatedself-service for easy and fast access to personalized information, such asaccount balances and credit card limits; changing Homebank.kz passwords;and paying for fixed and mobile communications and cable TV services.

"With a rapidly expanding customer base, the need for high-quality 24x7customer service is imperative for KazCommertzBank. Cisco is helping usmaintain service level thresholds above 85-90 percent," said ErmekShamuratov, managing director of KazCommertzBank. "By the end of 2008,KazCommertzBank plans to radically expand the range of phone servicesdelivered to large enterprises, small and medium businesses and individualentrepreneurs. Cisco technology will play an important role in supportingthis expansion with high quality of service."

Employing nearly 50 full-time customer representatives, the KazCommertzBankcontact center has been able to process more than four times the volume itdid in 2006. As the Bank expands geographically across Kazakhstan to growits retail business and customer base, service enhancement will drive theintroduction of new technologies and a larger customer support team.

The KazCommertzBank contact center is integrated with the bank's CRM systemas well as its processing systems. It also unites all remote servicedepartments of the Bank, which include general purpose help desk, creditcard help desk, remote loan service, Internet banking (Onlinebank.kz andHomebank.kz) maintenance department, and collection service. Customers canreach the contact center via telephone, e-mail, Internet forums, SMSbanking and Instant Messaging (IMS) to resolve their queries rapidly.

"Cisco Unified Contact Center offers tools and mechanisms for fast andcost-efficient adaptation of business processes that address changing corebusiness requirements," said Mikhail Laskin, enterprise solutions managerfrom Cisco. "Cisco Unified Communications is helping KazCommertzBank toimprove quality of customer service and deliver a marked reduction inoperational expenses."

About KazCommertzBank

Set up in 1991, KazCommertzBank is the largest private bank in Kazakhstanby assets, loan portfolio, net income and deposits. The bank issues VisaInc., MasterCard Inc., and American Express credit and debit cards. OnFebruary 1, 2008 more than 913,000 cards issued by the bank werecirculating in the market. On February 1, 2008 the KazCommertzBank ATMnetwork included 780 ATM machines. Besides, the KazCommertzBank processingcenter maintained 229 Internet kiosks and 6800 POS terminals, installed atretail and service outlets. KazCommertzBank is also Kazakhstan's leadingprovider of Internet banking services delivered via two portals --Homebank.kz (for individuals) and Onlinebank.kz (for legal entities)

About Cisco Systems

Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transformshow people connect, communicate and collaborate. Information about Ciscocan be found at http://www.cisco.com. For ongoing news, please go tohttp://newsroom.cisco.com. Cisco equipment in Kazakhstan is supplied byCisco Systems International BV, a wholly owned subsidiary of Cisco Systems,Inc.

Cisco, the Cisco logo and Cisco Systems are registered trademarks ortrademarks of Cisco Systems, Inc. and/or its affiliates in the UnitedStates and certain other countries. All other trademarks mentioned in thisdocument are the property of their respective owners. The use of the wordpartner does not imply a partnership relationship between Cisco and anyother company. This document is Cisco Public Information.

For direct RSS Feeds of all Cisco news, please visit "News@Cisco" at thefollowing link:

http://newsroom.cisco.com/dlls/rss.html

Press Contact:Alexander Palladin+7 985 2263950press@cisco.ruInvestor Relations Contact:Matthew Hardwick+44 20 8824 8209mahardwi@cisco.comAnalyst Relations Contact:Sharon Robinson+ 27 21 4134577sharobin@cisco.com