"With claims processing within our TRICARE division exceeding 58 millionclaims annually, streamlining document generation is a critical factor inimproving the overall claims experience for our customers as well asreducing our operational costs," said Mary Seiler, Vice President ofTRICARE Customer Service, WPS Health Insurance. "Cincom Eloquence was theright choice -- satisfying both our customer-satisfaction and businessneeds." Cincom worked with Human Factors International (global experts inthe area of user-centered design) to design Cincom Eloquence's userinterface for maximum ease of use. The end goal was to speed time-to-marketby moving template development out of the hands of overburdened ITresources and onto the desktops of business users. Now with CincomEloquence, WPS' business users leverage the familiar features,content-editing, and formatting capabilities of embedded Microsoft Word toquickly develop, test and preview document models directly within thedesign environment with minimal IT involvement.

"An element within our customer satisfaction initiatives was providing ourcustomer service representatives with the ability to easily generatepersonalized correspondence in real time," said Laura Prey, ProjectManager, WPS Health Insurance. "Cincom Eloquence met our requirements."WPS' customer service representatives now have 'point-and-click' access toa central repository of pre-approved document templates developed withpre-configured workflows that easily guide the assembly and generation ofclaims-related correspondence in real time. "Having real-time, interactivegeneration capability at the point of need has helped us improve therelevancy of our claims correspondence while increasing productivity,"added Prey.

"We are pleased that WPS Health Insurance has chosen Cincom Eloquence tohelp them fulfill their commitment to providing the very best claimsexperience to their customers," said Pat Dowling, managing director ofsales for Cincom. "Cincom Eloquence is a perfect solution for insurerslooking for a cost-effective way to enhance the claims experience throughmore accurate, timely and relevant document communications."

About WPS Health Insurance

WPS Health Insurance is a not-for-profit company that has been providingquality health and benefit plan administration for businesses andindividuals throughout Wisconsin for over 60 years. In addition, the WPSMedicare division administers Part B benefits for 4.5 million seniors inWisconsin, Illinois, Michigan and Minnesota, and the WPS TRICARE divisionserves more than 4.5 million members of the U.S. military familiesworldwide. For more information about WPS Health Insurance, visitwww.wpsic.com.

About Cincom

For 40 years, Cincom's problem-solving software, services and people have helped thousands of companies all over the world grow and manage their businesses. For moreinformation about Cincom's products and services, contact Cincom at1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit thecompany's website at www.cincom.com.

Trademarks: Cincom, the Quadrant Logo, and Cincom Eloquence are registeredtrademarks of Cincom Systems, Inc. All other trademarks belong to theirrespective companies.

© 2008 Cincom Systems, Inc. All Rights Reserved

Media Contact:Donna Hedge BurnsCorporate Public RelationsCincom Systems, Inc.513.612.2305dburns@cincom.com