In the first half of 2008, total revenue for the QualityManagement/Liability Recording market was $1,336 million. This representsan 18.3% increase over the $1,230 million of revenue in the first half of2007. The contact center segment of the market exceeded $507 million in thefirst half of 2008, a 13.4% increase over the same period in 2007. Despitethe worldwide economic slowdown, DMG predicts that the QualityManagement/Liability Recording market will continue to grow during thesecond half of 2008, and will exceed $2.5 billion by the end of the year.

"The strong growth in the first half of 2008 reflects the strength andversatility of the QM/Recording market," said Donna Fluss, president of DMGConsulting. "While we expect the rate of growth to slow in 2009 andthrough most of 2010 due to the worldwide economic meltdown, theQM/Recording market is expected to outperform many other contact centertechnology sectors. These solutions are viewed as mission-critical becauseof their ability to improve customer retention and the customer experience,and generate incremental revenue."

Market growth is being driven by innovation, new offerings for themid-market, increased sales of relatively new WFO applications such asspeech analytics, surveying/feedback, coaching, and performance management,and a substantial increase in professional services revenue.

The 2008 Quality Management/Liability Recording Mid-Year Market ShareReport provides a detailed breakdown of revenue and market share for thefollowing 20 vendors: ASC, Aspect, Autonomy etalk, Cacti, Calabrio,CallCopy, CyberTech, Envision, HigherGround, Interactive Intelligence,KnoahSoft, Magnetic North, NICE, OnviSource, TantaComm, Telrex, TDI,Verint, VirtualLogger and VPI. These vendors comprise 98.3% of this marketsegment. The remaining 1.7% of this market segment (25 vendors) isaddressed in the "Other" category. Vendors of all sizes -- leaders,contenders and emerging companies -- are analyzed.

DMG Consulting's 2008 Quality Management/Liability Recording Mid-YearMarket Share Report features a comprehensive and accurate market shareanalysis of the Quality Management/Recording technology segment. Thissector has been one of the top performers in the contact center market forthe past four years. The Report addresses quality assurance and recordingsolutions and all related applications, including speech analytics,performance management, surveying/feedback, coaching, eLearning, andworkforce management. This Report is essential for vendors, financialanalysts and investors looking to understand the current and futureperformance of this highly competitive market.

To learn more about the 2008 Quality Management/Liability RecordingMid-Year Market Share Report or to order a copy, go to www.dmgconsult.com,or contact Deborah Navarra at 516-628-1098 ordeborah.navarra@dmgconsult.com.

About DMG Consulting LLC

DMG Consulting LLC is an advisory and consulting firm specializing incontact centers and real-time analytics. We are a strategic advisor to endusers and vendors, large and small and the financial community. Our missionis to help our clients build world-class contact centers by leveragingtechnology, process and people. We assist management in optimizing theperformance of their contact centers by increasing operational efficiency,providing an outstanding customer experience, enhancing loyalty andincreasing sales and profits. And, we help vendors develop products andservices that deliver differentiated innovation and benefits that suit thecurrent and future needs of end users.

DMG Consulting is the leading provider of industry research for manysegments of the contact center market, including: QualityManagement/Liability Recording, Speech Analytics, Performance Management,Surveying, Workforce Management, Contact Center Outsourcing, Hosted ContactCenter Infrastructure Solutions and Interactive Voice Response Systems.

Contact:Deborah NavarraDMG Consulting LLC516-628-1098deborah.navarra@dmgconsult.comwww.dmgconsult.com