Press Release

Research Reveals How to Create Best-in-Class Search Engine Marketing

Best Practices in Paid Search, Paid Inclusion and Search Engine Optimization
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Posted 17 November 2008 @ 01:57 pm ET

BOSTON, MA -- (Marketwire) -- 11/17/08 -- Recent research reveals that more than half(51%) of all organizations surveyed say that the biggest reason forimplementing search engine marketing the way they do is the need to drivebetter conversion rates both online and offline. In September and October,Aberdeen, a Harte-Hanks Company (NYSE: HHS), conducted a study of over 200organizations worldwide on paid search, paid inclusion and search engineoptimization (SEM) to reveal just what differentiates the Best-in-Classfrom all other organizations. To obtain a complimentary copy of the report,visit: http://www.aberdeen.com/link/sponsor.asp?cid=5360

With a continued bleak economic outlook worldwide, the ability to driveconversions and stretch shrinking marketing budgets is more important thanever. "Regardless of the market -- retail, real estate, construction,finance, etc. -- companies must maximize their return on marketinginvestment more so than in a good economy due to increased competition forthe eyes and ears of prospects," said Steve Lawrence, research analyst andauthor of the research report "What Does It Take to Create Best-in-ClassSearch Engine Marketing?" Aberdeen's data reveals that the Best-in-Classsee an average return on marketing investment of 108%, while IndustryAverage firms only recognize a 16.5% return. "Companies, large and small,will need to justify to their executives the successes and failures insearch marketing efforts in a quantifiable way or risk losing budget. Andnote that traditionally Marketing budgets tend to get cut first whenevaluating spend."

The research data also reveals that 79% of the Best-in-Class provide accessto real-time or near real-time analytics and 74% provide historicalanalysis of SEM initiatives. These numbers compare to 58% and 42% forLaggards respectively. Companies that do not analyze the data that theycapture online and offline not only risk not maximizing search enginemarketing efforts, but also jeopardize a chance to justify budgetincreases.

The report discusses the importance of having formal processes and policiesin place for delivering leads to the sales team and the fact that 68% ofthe Best-in-Class utilize a customer relationship management technologysolution to support their search engine marketing efforts. With thedownturn in the economy having closed-loop marketing in place will maximizeonline and off-line marketing efforts.

Ultimately, to obtain a competitive advantage companies need to employ acombination of strategic actions, capabilities and technologies. Chapterthree of the report outlines the specific actions organizations should taketo attain Best-in-Class status.

A complimentary copy of this report is made available due in part to thefollowing underwriters: Hubspot, iProspect, and Covario, Inc. To obtain acomplimentary copy of the report, visit:http://www.aberdeen.com/link/sponsor.asp?cid=5360

For additional access to complimentary Information Technology Research,please visithttp://research.aberdeen.com/index.php/Information-Technology/

About Aberdeen Group, a Harte-Hanks Company

Aberdeen is a leading provider of fact-based research and marketintelligence that delivers demonstrable results. Having benchmarked morethan 30,000 companies in the past two years, Aberdeen is uniquelypositioned to educate users to action: driving market awareness, creatingdemand, enabling sales, and delivering meaningful return-on-investmentanalysis. As the trusted advisor to the global technology markets,corporations turn to Aberdeen(TM) for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content incontext for the global direct and targeted marketing company. Aberdeen'sanalytical and independent view of the "customer optimization" process ofHarte-Hanks (Information - Opportunity - Insight - Engagement -Interaction) extends the client value and accentuates the strategic roleHarte-Hanks brings to the market. For additional information, visitAberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn moreabout Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.

© 2008 Aberdeen Group, Inc., a Harte-Hanks Company451 D Street, Suite 710Boston, Massachusetts 02210-1928Telephone: (617) 854-5200Fax: (617) 723-7897www.aberdeen.com

Media Contact:Stephen LawrenceAberdeen Harte-Hanks(617) 854-5346stephen.lawrence@aberdeen.com


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