This years' addition of an Advisory Board of industry experts and a Callfor Papers process has resulted in a reinvigorated program, comprised of 75%new conference sessions, and 40% new speakers.

The Call Center Demo & Conference will feature a speaker line-up ofseasoned contact center executives from such well-known companies as HiltonReservations, Becton Dickinson, PepCo Holdings, Pitney Bowes, and Saks FifthAvenue. Conference tracks will focus on 5 core areas of development: "ThePower of People," "Improving Operational Effectiveness," "Strategy &Leadership," "Today's Technology and Tomorrow's," and "Knowledge Exchange."

"We're extremely excited about Call Center Miami this year," said FionaHenderson, ICMI executive director of events. "We've made extensive changes tothe program, and feel confident that our focus on maximizing performance andoutput with minimal resources will resonate strongly in this tough economicclimate."

The event will kick off an intensive 4-day-program on such timely topicsas home agent programs, small call center management, and Interactive VoiceResponse (IVR). Attendees will also have the option to participate in half-daysite tours, where they will learn all aspects of another call center'soperations. That evening, Employment Technologies will sponsor a networkingcocktail reception.

Additional networking events will include an interactive question andanswer forum "QueueTips" breakfast on Thursday morning, a Thursday eveningnetworking reception on the demo hall floor, and Friday morning "Brain Bites"sessions during breakfast, led by industry experts and focusing on specifictopics of interest.

The demo hall will feature top industry exhibitors, a "Vendor Theater"with rotating 20-minute product demonstrations, the chance to win valuableprizes, a display of contact center themed cartoons from the world's leadingcartoonists, and the opportunity to visit one-on-one in a complimentarysession with a veteran ICMI consultant.

The Call Center Demo & Conference is presented by The InternationalCustomer Management Institute (ICMI), one of the call center industry's mostrespected organizations. To register to attend this event, or to find out moreabout the conference, media registration, and exhibition opportunities, pleasevisit http://www.callcenterdemo.com.

About ICMI

Founded in 1985, ICMI delivered the industry's first management-levelconferences, educational programs and publications. While ICMI's path-breaking work continues, the mission remains much the same: to provideresources and expertise that help individuals and organizations improveoperational performance, attain superior business results and increase thestrategic value of their customer contact services. Today's ICMI melds thetraditional focus on consulting, training, and high-level engagement withCMP's strength in media and events to create a powerful one-stop-shopresource. Through the dedication and experience of its team, uncompromisedobjectivity and results-oriented vision, ICMI has earned a reputation as theindustry's most trusted source for:

-- Consulting -- Seminars -- Publications -- Events -- Professional Membership Through constant innovation and research, ICMI's consulting and trainingservices have become the industry's gold standard. ICMI publications, such asCall Center Magazine and Call Center Management Review, and events, includingthe Annual Call Center Exhibition (ACCE) and Call Center Demo and Exhibitionconferences, continue to lead the industry. And ICMI's growing membershipcommunity now includes professionals representing organizations in over 50countries.

About Think Services

Think Services connects specialized communities worldwide using innovativemedia, educational events, consulting, training and certification. Providingcomprehensive opportunities for people to learn from, network with, andinspire each other, Think Services builds strong brands and works withincommunities to foster a unique affinity with its products and services. Thedivision's flagship products include the Game Developers Conference, the WebbyAward-winning Gamasutra.com, Game Developer magazine, the InternationalCustomer Management Institute, HDI, and Dr. Dobb's Journal. Think Services isa subsidiary of United Business Media, a global provider of news distributionand specialist information services with a market capitalization of more than$2.5 billion. To learn more, visit www.think-services.com.

About United Business Media Limited (www.unitedbusinessmedia.com)

United Business Media Limited (UBM) is a global media and marketingservices company that informs markets and brings the world's buyers andsellers together at events, online, in print, and with the information theyneed to do business successfully. UBM serves professional and commercialcommunities, from IT professionals to doctors, from journalists to jewelrydealers, from farmers to pharmacists around the world. UBM employs more than6,500 people in more than 30 countries. UBM's businesses operating in the USinclude CMPMedica, Commonwealth Business Media, Everything Channel, PRNewswire, RISI, TechInsights, TechWeb and Think Services. UBM is listed on theLondon Stock Exchange (UBM.L) and has a market capitalization of $1.6 billion.

SOURCE Think Services