Regent and Oceania to Repay $3.1 Million in Fuel SupplementsSeveral newspapers in Florida are reporting that the state's attorney general had received several hundred complaints about the entire cruise line industry concerning fuel surcharges being charged to people after they had already paid their cruise fare in full.Two cruise lines have already agreed to refund about $3 million to consumers nationwide. Oceania Cruises agreed to pay more than $2.1 million in restitution and Classic Cruise Holdings, which does business as Regent Seven Seas Cruises, will pay more than $1 million.Under the agreements, all consumers who were retroactively charged a fuel supplement by the companies will be refunded the full cost of the surcharge. It should be noted that several other cruise lines also imposed fuel surcharges after cruises had already been paid in full and entrusted travel agents to contact the guests and ask them to pay the additonal fee. In many cases, if people refused to pay they were told their cruises would be cancelled and their money refunded.Some of it will come in the form of onboard credits for consumers who have not yet sailed, the state said.Our guests and our residents deserve the most accurate information about the costs of their vacations, Attorney General Bill McCollum wrote ina statement. He added that the agreements will uphold Florida's reputation as an attractive vacation destination.Consumers may file complaints with the Attorney General's Office by calling the fraud hotline at 1-866-966-7226 or by visiting http://myfloridalegal.com.
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