International Business News - CVG http://www.ibtimes.com All articles are copyrighted by IBTimes.com 400 100 http://www.ibtimes.com/ http://www.ibtimes.com/images/top_logo_ibt2_3.gif An operator is standing by--at home. Companies that supply customer service agents to businesses around the world say they are saving money and attracting better employees by letting them work from their own houses. Using Internet telephone technology, the operators are able to answer questions and hear out complaints as if they were working in a sprawling call center in an office park. http://www.ibtimes.com/data/articleimgs/182406-business-of-life.jpg http://www.ibtimes.com/articles/20081126/more-call-center-work-done-at-home.htm http://www.ibtimes.com/articles/20081126/more-call-center-work-done-at-home.htm Wed, 26 Nov 2008 15:31:25 EST Among the earnings projection stories for Tuesday, Oct. 28, from AP Financial News: MIAMI (AP)--Royal Caribbean Cruises Ltd. raised its 2008 guidance on Tuesday, but predicted lower-than-expected fourth-quarter earnings as economic turmoil pushed down fuel prices, but also drove down new bookings during the month of September. http://www.ibtimes.com/articles/20081028/outlook-roundup-royal-caribbean-parexel.htm Tue, 28 Oct 2008 14:54:22 EDT DON'T PUT ME ON HOLD: What? A charge of how much? Overdraft fees? Late fees? Are you kidding? If you've got a complaint about a product or service, you'll have more success arguing your case with the company if you mind your manners on the phone. Convergys Corp., a customer management services company, offers these tips: http://www.ibtimes.com/articles/20081028/customer-service-sick-buildings-company-puzzles.htm Tue, 28 Oct 2008 14:34:43 EDT Convergys Corp. on Tuesday predicted weaker results in the fourth quarter as it issued profit and revenue guidance. Convergys--which provides human resources, information technology and customer-management services--said it expected to earn 20 cents per share on revenue of $725 million to $745 million. http://www.ibtimes.com/articles/20081028/convergys-issues-fourth-quarter-outlook.htm Tue, 28 Oct 2008 10:48:13 EDT Convergys Corp. said Tuesday it swung to a $140 million loss in the third quarter in part because of a write-down in the value of human-resource-management contracts. http://www.ibtimes.com/articles/20081028/convergys-swings-to-loss-in-third-quarter.htm Tue, 28 Oct 2008 10:39:14 EDT Shares of information technology service providers declined Monday afternoon along with the broader market after the House defeated a $700 billion emergency rescue for the nation's financial system. http://www.ibtimes.com/articles/20080929/sector-snap-it-services-stocks-slide.htm Mon, 29 Sep 2008 15:21:36 EDT Moody's Investors Service said Wednesday it downgraded business outsourcing services provider Convergys Corp.'s senior unsecured debt rating to "Baa3" from "Baa2," affecting about $650 million worth of debt. http://www.ibtimes.com/articles/20080924/moodys-downgrades-convergys-senior-unsecured-debt.htm Wed, 24 Sep 2008 11:19:47 EDT Convergys Corp., which provides business outsourcing services, said Thursday that it has completed its $335 million acquisition of Intervoice Inc., a maker of automated voice response systems. http://www.ibtimes.com/articles/20080904/convergys-completes-intervoice-purchase.htm Thu, 04 Sep 2008 11:54:19 EDT Fitch Ratings on Tuesday placed Convergys Corp. on a negative rating watch, citing the outsourcing company's decision to consider separating its information management business into its own publicly traded company. http://www.ibtimes.com/articles/20080902/fitch-places-convergys-on-rating-watch.htm Tue, 02 Sep 2008 18:12:27 EDT Stocks that moved substantially or traded heavily Tuesday on the New York Stock Exchange and Nasdaq Stock Market: NYSE http://www.ibtimes.com/articles/20080902/lehman-exxon-google-gm-bofa-are-big-movers.htm Tue, 02 Sep 2008 16:17:49 EDT Among the stock activity stories for Tuesday, Sept. 2, from AP Financial News: NEW YORK (AP)--Shares of outsourcing company Convergys Corp. rose sharply Tuesday, after the company said it was evaluating plans to split off its information management business as a publicly traded company. http://www.ibtimes.com/articles/20080902/movers-roundup-convergys-bank-of-america.htm Tue, 02 Sep 2008 14:29:36 EDT Shares of outsourcing company Convergys Corp. rose sharply Tuesday, after the company said it was evaluating plans to split off its information management business into its own publicly traded company. http://www.ibtimes.com/articles/20080902/convergys-shares-up-on-news-it-may-spin-off-unit.htm Tue, 02 Sep 2008 18:03:07 EDT Outsourcing company Convergys Corp. said Tuesday its board of directors and senior management team are considering separating its information management business into its own publicly traded company. http://www.ibtimes.com/articles/20080902/convergys-considers-splitting-into-2-companies.htm Tue, 02 Sep 2008 16:27:18 EDT Convergys Corp. announced Tuesday the election of Ronald L. Nelson, the chief executive of Avis Budget Group Inc., to the Convergys board of directors. http://www.ibtimes.com/articles/20080819/avis-budget-ceo-joins-convergys-board.htm Tue, 19 Aug 2008 17:59:43 EDT Convergys Corp., a provider of business outsourcing services, has renewed its contract with Cincinnati Bell Inc. for five years. Convergys will provide processing services, including connecting phones to the network infrastructure, activating telephone systems and providing billing for services and bundled offerings Cincinnati Bell makes available to its wireline and wireless customers. http://www.ibtimes.com/articles/20080818/convergys-wins-5-year-cincinnati-bell-contract.htm Mon, 18 Aug 2008 12:10:30 EDT Among the stock activity stories for Monday, July 28, from AP Financial News: CHARLOTTE, N.C. (AP)--Shares of American International Group Inc. fell sharply Monday, as its fellow industry players continued to weather what's turning out to be a tumultuous second quarter. http://www.ibtimes.com/articles/20080728/movers-roundup-aig-convergys.htm Mon, 28 Jul 2008 19:52:44 EDT The stock of Convergys Corp. rose in Monday trading after an investment firm known for taking an active hand in affairs announced that it had bought a 9.9 percent stake in the provider of business outsourcing services. http://www.ibtimes.com/articles/20080728/convergys-up-after-activist-investor-reveals-stake.htm Mon, 28 Jul 2008 19:07:28 EDT Among the earnings stories for Wednesday, July 23, from AP Financial News: FRANKFURT, Germany (AP)--German automaker Volkswagen AG said Wednesday the company's second-quarter net profit rose 35 percent, helped by strong sales in India, Russia and China. http://www.ibtimes.com/articles/20080723/earnings-roundup-volkswagen-boston-properties.htm Wed, 23 Jul 2008 16:13:45 EDT Shares of Convergys Corp. fell Wednesday after the business outsourcing services provider lowered its financial outlook for the year due to the effects of the softening economy. http://www.ibtimes.com/articles/20080723/convergys-posts-higher-2q-profit-sales-slip.htm Wed, 23 Jul 2008 12:32:15 EDT Convergys Corp., a provider of business outsourcing services, Wednesday said it has agreed to buy Intervoice Inc., a maker of automated voice response systems, for $335 million in cash. http://www.ibtimes.com/articles/20080716/convergys-to-buy-intervoice-for-335-million.htm Wed, 16 Jul 2008 17:04:18 EDT