The Samsung Galaxy S3 quite literally came under fire earlier this month, when a woman in Ireland claimed her phone spontaneously burst into flames. But after an investigation into the incident, Samsung says the phone did not cause the fire.
An independent assessment by the Fire Investigations investigative firm found that the energy source responsible for generating the heat has been determined as external to the device, according to Samsung's blog. Therefore, the company claims, the phone did not independently burst into flames, as the owner had originally claimed.
In addition, the investigators found, the only possible way to produce damage similar to the damage that was recorded would be to put the device into a microwave oven.
So I was driving along today with my Galaxy S3 in my car mount when suddenly a white flame sparks and a bang came out of the phone.
I pulled in to look at my phone, the phone burned from the inside out. Burned through the plastic and melted my case to my phone. The phone kept working but without any signal.
I brought it to the Carphone Warehouse and they told me that they couldn't replace it for me, that they had to send it off to be checked out first. Not even a replacement phone, left with nothing.
The phone was destroyed and it slightly burned a piece of plastic on the inside of my car.
And they are refusing to give me a replacement. They had to send it off. Probably nothing I can do, but I'm really annoyed. That could have burned the side of my face or through my pocket and my leg, or set fire to my bed. It's very dangerous, she posted on www.boards.ie.
Since Samsung published the results of its investigation, the device user retracted her statement:
The damage to the phone was cause by another person, although they were attempting to recover the phone from water, which later caused damage to the phone. It occurred due to a large amount of external energy, and there was no fault with the phone. This was not a deliberate act but a stupid mistake, she said