Stream Global Services, www.stream.com – the premier business process outsourcing (BPO) services firm whose strategy is to focus squarely on the careful management of customer relationships via sales, customer care and technical facilitation for Fortune 1000 companies, reported today that the Board of Directors appointed Kathryn V. Marinello as the new CEO consequent to the stepping down of Chairman and CEO Scott Murray.
Murray cited a desire to move into private equity, and praised the SGS management team, with its worldwide reputation for providing premium service programs delivered via standardized best practices, as having provided an extremely rewarding working partnership.
Member of the Board at SGS and CEO of LiveIt (the BPO investment company of Ayala Corporation and one of the Company’s biggest investors), Fred Ayala, thanked Scott for his outstanding service on behalf of the entire Company and Board, and cited his tireless efforts since the founding of SGS in 2007, his vision, and his creative leadership, as instrumental to the Company’s success.
Member of the Board at SGS (and Senior Partner at Ares Management, another of the Company’s biggest investors), David Kaplan, made special note of Marinello’s recent tenure as CEO of the $1.4B human resources outsourcing company, Ceridian Corporation, where she bolstered customer/employee engagement and demonstrated her strong industry track record.
Kaplan elaborated on his admiration for Marinello’s ability to drive reciprocal shareholder value and apply all of the core competencies necessary for Stream to fulfill its goal of becoming an “industry-leading, multi-service BPO company through a combination of operational excellence, organic growth and acquisitions.”
Marinello, who also previously served senior roles at GE – where, for over a decade, she handled everything from the consolidation of strategic acquisitions to leading global multi-billion dollar financial/services operations – praised SGS as an exceptional BPO service provider and trusted advisor to some of the world’s top companies.
Marinello, who also held senior roles at Barclays, Chemical Bank, Citibank, First Data Corporation and US Bank prior to GE, concluded by reaffirming SGS’s commitment to high operational standards, and noted that customer satisfaction/employee engagement are fundamental to creating long-term growth for shareholders.