Microsoft’s Xbox One launched in 13 countries on Nov. 22, and now, nearly two months later, the company is promising to fix some of the next-gen console’s bugs and glitches. During the 2014 International CES this week, Xbox Chief Product Officer Marc Whitten said he’s thrilled with the Xbox One’s high sales figures and favorable reviews from customers. The company recently announced that systems purchased reached 3 million units by the end of December 2013.
"The feedback we've gotten is pretty valid; some of the social stuff is hidden or harder to use than it was on the Xbox 360," Whitten told Engadget. "So you're gonna see us come out with an update where, well, we're going to fix those things. As a person who's been pretty involved in building Xbox Live for the last decade, I take it pretty seriously when people say it's harder to get into a party, and the defaults aren't right, and I don't like the model." Whitten didn’t specify when anticipated updates would be revealed. So far, users have complained about their Xbox Ones leaking a sticky, white liquid; disc drives making a grinding noise; Kinects unable to be recognized; consoles not updating correctly; and systems shutting down unexpectedly. New consoles often experience problems, so it isn't out of the ordinary for the Xbox One to experience a number of glitches.
"Let's take an update and really go through a big list of what we're hearing from customers, what we know is broken with the architecture, areas that we want to improve or complete," Whitten continued. "I think that's a theme you'll really see us push on -- that Live experience." Gamers can at least be reassured that the multimedia giant is paying attention to their complaints and criticisms. “Everything from getting more apps out faster, some of the TV stuff -- improving some of that, getting the scale of that internationally where we don't have some of that…I think you're gonna see that come pretty quickly."
The Xbox One is still unable to stream gameplay through TwitchTV, a feature that was initially promised by the console’s launch. In mid-November 2013, Microsoft announced that the streaming option was delayed and wouldn’t be available until early 2014. "We are working to ensure the initial Twitch on Xbox One broadcasting experience meets the expectations of the Twitch community. So while this feature won’t be available right away, we’ll let you know as soon as it is ready. Our goal is to deliver it during the first part of 2014," Microsoft stated in a blog post on Nov. 19 last year. Yesterday, TwitchTV posted a tweet confirming they were still working on the streaming capabilities, saying “Xbox One Direct Broadcasting: There is no ETA at this time from Microsoft. Expect a few more months. If we know sooner, we'll update.”
Did you purchase an Xbox One? Are you still experiencing bugs or glitches? Leave a comment below.