Reviews: 30 Things You Must Know About SkyBoss (Field Service Management Software)
Managing your company’s field operations is tedious and time-consuming. There are always plenty of moving parts to consider, and handling all of them manually is too much of a headache.
Luckily, the available field service management software are significantly expanding, and leading the pack is SkyBoss.
Here’s how the service can take all that load off of your back.
What is Field Service Management Software?
In the past, businesses only had two simple goals in order to gain profit: higher customer satisfaction and increased resource usage. Despite being a very simple process, this strategy worked perfectly at the time and was enough to help a business succeed and grow.
However, today, things are not as simple. For one, customer expectations are evolving on a daily basis, and the demand to work faster and more accurately is higher. Especially for certain onsite service industries like construction, contractors and landscaping. This can be a problem for business owners, hindering the company’s growth and efficiency.
This is where field service management software comes in.
Specifically made to provide businesses with a helping hand in boosting working efficiency, FSM software solves the problem of sending people to the right place with the right tools. The software involves delivering effective onsite services -- including installation, maintenance and repair -- by tracking requests, scheduling, invoicing and more.
It connects all the essential parts of your business to provide an impressive customer experience. Done correctly, this can lead to better brand recognition and eventually, business growth.
Who can use Field Service Management Software?
Field service management software is a great choice for companies, organizations, contractors/ subcontractors and marketing experts that deal with specific contracts outdoors. Other industries also include telecommunications, waste management areas, public transport and even the healthcare industry.
Any business or organization that has a use for team managers, field service technicians, accounting people and dispatchers can also benefit from this software to a great extent.
And when it comes to field service management software, SkyBoss easily stands out against the competition.
A Modern Digital Solution to an Age-Old Problem
A cloud-based, FSM software that’s fine-tuned to deliver exceptional results, SkyBoss was established with field service companies in mind. It aims to take away the headaches of operating and growing a business of this kind. Not only is it affordable, but it’s also packed with features that are all aimed at helping you manage your people at the office and in the field.
If you’re looking for tools that will help you get your service delivery organized, or simply want to improve the efficiency of your business while minimizing costs, SkyBoss is the perfect answer.
To help you decide if this service is for you, here are 30 things you should know about this top-rated field service management software.
SkyBoss' Powerful Features
1. Offers All-in-One Solution
When it comes to improving your business's overall efficiency, SkyBoss has you fully covered. Where most field service management software is lacking, SkyBoss delivers. Feature-rich and affordable, SkyBoss has the perfect mix of functions to help take your business to the next level, all without running up your costs and eating through your budget.
SkyBoss will assist you with everything from job quoting, scheduling and technician tracking, right to invoicing and even receiving payment. If the day-to-day operations of running a business are overwhelming you, SkyBoss is a complete package that's got you covered.
2. It’s Easy-to-Use
The best software is also the one that’s the easiest to use, and SkyBoss is a breeze to use. Incredibly intuitive and simple, the tool is an easy-to-learn and accessible platform that any business owner can start using today.
Featuring drag and drop functionality, easy scheduling, tracking, real-time updates and more, all the information you’ll ever need is always within reach, so there’s no need to worry about getting stuck or wasting time looking for a function that you need. SkyBoss understands that running a business is confusing and hectic enough, so it offers simple solutions focused on getting the job done.
3. Smooth UI and Interface
What’s easy navigation without a smooth interface to back it up? With SkyBoss, you never have to worry about both. In addition to its easy-to-use functions, it also features a simple but informative interface that places the necessary information where it's needed and where it makes sense.
This makes for a user journey that is confusion-free from start to finish. The same interface also ensures that you will always find whatever feature you need before you even need it, helping you utilize the software to suit your business needs.
4. Everything's in the Cloud
With how fast technology is moving forward, business owners and workers can easily get left behind. But SkyBoss knows you can't afford that. This is why it streamlines your operations by allowing you to access the software anytime, anywhere. No need to install anything.
And since it's cloud-based, it also future-proofs itself from getting outdated, ensuring that it can continuously update itself to meet new technological and business demands.
5. Invoicing is Faster, Smoother and Easier
Invoicing is essential to any field service company. And it can also be an extremely time-consuming process, often taking weeks to complete.
With SkyBoss, you can significantly cut this time by streamlining your invoicing process. Based on the information you provide, SkyBoss can automatically generate the invoices to quickly calculate the price, identify the products that are available under warranty or even apply outstanding commitments or discounts. This invoicing feature effectively removes bottleneck areas in the operations, resulting in a smoother workflow for you and your team.
6. Streamlines Work Orders
One other benefit to the service is that it can streamline every job order you have and accurately send all the data that’s needed to the concerned parties.
As inefficient and unfortunate as it may be, many businesses still use papers or old software for documentation, resulting in delays, dispatching problems and inaccurate data entries.
With SkyBoss, however, you can easily send each task to you worker’s mobile device, including the tools that are to be used, inventory management processing, customer’s service history (if there are any), and the optimal route to the site. This effectively eliminates inefficient paper-based services.
7. Improves Job Scheduling
The FSM software can help you create and manage multiple jobs smoothly. If your business involves dispatching workers to other sites, you most likely depend on your calendar and your team to make your processes smooth.
SkyBoss can significantly improve this by providing you with a stable system you can rely on. Through the software, you can remove any possibility of having a flawed scheduling system, helping avoid confusion and loss of revenue.
8. It's Fully Digital
Amid the speed, efficiency and organizational benefits of field service management software, it’s safe to say that going digital is the best route. When you go digital, everything is in a more secure system, removing the need to create manual invoices, spend hours on the phone or even creating duplicate documents that just become waste.
With a digital management platform, you can operate more effectively and provide faster service while substantially reducing costs.
9. Effective Communication with Customers
As a business owner, your objectives include customer acquisition and customer retention, and one of the most effective ways to achieve this is by having better communication with your clients.
Luckily, this FSM software helps achieve this by providing you with channels to effectively communicate with your customers, all while providing real-time information to your field staff to ensure that those on-site can carry on customer engagement. This helps customers’ queries and concerns get resolved quickly which in turn, helps improve your brand identity and reputation.
10. Ability to Automate Multiple Tasks
Another benefit that SkyBoss provides is automating multiple tasks in a more streamlined approach through a dynamic scheduling engine. This way, you can avoid any interference or extra costs. It also frees you up from doing inefficient activities so you can focus on more important and productive things.
11. Features Advanced Equipment Tracking
SkyBoss is also equipped with telematics technology, which can offer your business better control over the location of all your equipment. The software can easily perform data collection and keep track of not just your equipment, but even the staff that is currently using them.
This feature also helps you prevent any unauthorized use of your equipment, and allows you to keep track of which ones are readily available when you need them.
12. Supports Multiple External Integrations
To increase its functionality and overall value to its users, SkyBoss also features multiple software integration. This means you can easily equip third-party tools to your platform for additional functions.
This is perfect for companies that use different software, so you don't need to jump from one app to another anymore.
13. Has Improved Customer Management
The bigger your company gets, the more customers you can retain; and the more customers you retain, the bigger and more efficient your database needs to be. Luckily for you, SkyBoss also delivers in that department and features a comprehensive customer management feature.
With the software, there’s no need to worry about mismanaging your customers or potentially losing their data, as its state-of-the-art technology makes sure all the relevant customer information is properly stored and organized. You can also use this to communicate special deals and discounts for customers, which can help with consumer retention.
14. Impressive Technician Management
Your good customer management will go to waste if you can’t do the same with your technicians. Thankfully, that won't happen with SkyBoss.
Using the same set of robust database features used to manage your clients, it also keeps track of all your on-field staff so you are always informed of who is on-site and who is available to be dispatched. This allows for easier technician deployment, so you can focus more on serving your customers instead of wasting time and resources.
15. Provides Real-Time Reporting
In many industries, analytical data is gold. It can provide a deep look into how well your company is performing, and give guidance on what to do next. It can also say a lot about your company’s day-to-day processes.
SkyBoss understands this well, which is why it provides real-time reporting of your company’s performance. With a simple click of a button, you can get all of your key performance indicators like missed estimates, average ticket, employee sales, job expenses, operational costs and more.
16. Easily Integrate Accounting Tools
No need to scour the market for an accountant! With SkyBoss, you can get integrated accounting that updates you with real-time information like costs, sales and even revenue. You can also quickly sync it up with Quickbooks. This way, you can always forecast your finances and plan your next move as best as possible.
17. It's a Mobile-Friendly Service
The service also offers great mobile compatibility. More and more people are relying on their phones for day-to-day activities, so SkyBoss made sure you can continue being productive even when you're just on your mobile.
Through the mobile app, you can carry out important functions like generating and sending invoices, tracking finances or even warning your technicians if they’re missing important information like warranties or signatures.
18. Powered by Bank-Grade Security
No matter the company or industry, you and your customer’s top security is always of utmost importance. This FSM tool understands this best, which is why it offers bank-grade security. With SkyBoss, your personal information and data is kept secure through SSL tunnels, physical servers and modern encryption technology.
19. Equipped with Price Book Generating Tool
Not only is the software a complete task management and calendar system, but its price book generating tool also ensures that your pricing stays consistent and accurate.
With Skyboss’ Price Book, you can instantly update all your technicians’ prices, run reports on the prices of items, leave specific tech notes or even import an already existing price book with only a few button clicks.
20. Helps Prevent Bad Reviews
Reputation management is critical to any business, especially those that are still small or just starting out. One major way to uphold your brand’s reputation is to make sure your reviews remain positive.
SkyBoss helps you do just that by automatically notifying you of any unhappy customers long before they even leave bad reviews. This ensures that you have the space to repress any negative reviews, giving you the chance to rectify any issue and keep your customers satisfied all the time.
21. Allows Easier Price and Quote Estimation
With SkyBoss, writing and tracking price estimates and quotes has never been easier. Accounting is a critical but tedious task for any business, especially for smaller companies with fewer people on its management team.
Fortunately, this software is capable of automatically tracking all your estimates, missed opportunities and conversion performance. This way, all of your finances are always on track, which means less headaches on your part.
SkyBoss Business and Industry Facts
22. It was built by an Industry Titan
SkyBoss has the advantage of being founded and designed by real service business owners who are tired of struggling with an overwhelming amount of paperwork and inefficiencies.
SkyBoss was developed specifically to help business owners succeed and thrive.
23. Perfect for a Diverse Range of Industries
Typically, this type of software is utilized by field service industries like plumbing, electrical and HVAC companies. But SkyBoss' varied set of features make it useful for just about business. This means that companies in the field of painting, construction, general contracting, landscaping (or lawn care), pest control and more can take advantage of the service.
Essentially, as long as your company provides services to customers at their property, SkyBoss will be really useful.
24. Useful for any Company Size
Another major benefit that comes with using SkyBoss is that it’s designed to cater to companies of just about any size. Regardless of whether you run a single store with a skeletal staff or have a franchise with multiple locations and a bigger workforce, SkyBoss will help make your day-to-day operations smoother and more manageable.
25. Partners with Established Industry Personalities
SkyBoss has managed to make a reputation for itself, and has worked with well-known names and industry leaders in different fields. These include:
- TomTom Telematics, a leading GPS vehicle tracking provider
- CEO Warrior
- RealTime Reviews
- Intuit QuickBooks
- PHCC
- QSC
Through these partnerships, SkyBoss has proven that it is the definitive field service management software companies and organizations should be using.
26. Used by 50,000 Businesses
To date, over 50,000 businesses (and counting!) have taken advantage of SkyBoss' industry-grade features to move forward and grow. This proves that the service is indeed an industry leader in field service management.
SkyBoss Pricing & Plans
27. Offers Money Back Guarantee
For small business owners, spending is a big risk. This is why SkyBoss is offering a money-back guarantee, so you don't have to worry about spending much on the service if you're not sure it will fit your needs.
28. Offers A Free Demo
Along with SkyBoss’ money-back guarantee is a free demo feature that lets you test all of the software’s features for a limited time. This way, you can check if its offerings are right for your company.
If you’re not satisfied with the service, there’s no need to pay for anything.
29. No Commitments
When you use SkyBoss, you sign up for a flexible and feature-packed software that comes with zero commitment on your part. There is no two-year contract that may end up being more expensive than its actual value.
SkyBoss comes in a monthly plan that you can stop at any time, with no worries about getting charged a cancellation fee.
For smaller businesses and organizations, this is the perfect set-up, as you are given more freedom and flexibility on top of an already affordable field service management software.
30. It’s Affordably Priced
Lastly, one of the best things about SkyBoss is that it’s very affordable. At the moment, the software is available at a monthly subscription of only $149 per tech, with unlimited office users. This subscription gives you all of SkyBoss, with no hidden charges or extras.
Even better, subscribing to the service also guarantees that all of its upcoming updates and features will be free, meaning you will always be up-to-date with the latest advancements in the software. It also offers a variety of setup and training packages depending on your needs.