Bank of America has been reporting Arthur Livingston, of South Carolina, as dead to the three major credit agencies since May 2009. Although he is very much alive, the regional manager of a chemical company's credit report reads, File not scored because subject is deceased.
Livingston said he noticed the problem when he tried to obtain a loan from a mortgage company in October, according to Yahoo. He contacted the bank, which promised to correct it within 30 days.
I went to Bank of America, I brought this to their attention and we're working on 100 days now with no resolution, Livingston told WISTV.
Once a bank reports a customer deceased to credit bureaus, no credit score will be generated when that consumer's report is requested.
The mortgage company still cannot access his credit score in order to give him a loan for his new home. Yahoo reported that the problem may have arisen when Livingston, who said he has been with Bank of America for 14 years, sold his home in 2009.
A spokeswoman for Bank of America told ABC News on Thursday the company is working with Livingston directly to resolve this issue as quickly as possible.
Livingston and his family have had to postpone construction on their new home that was originally scheduled to begin in mid-December. He has been living in a rental home along with his wife and two children, according to Yahoo.
I'm not trying to be overdramatic, he said. I'm not legal-seeking. I've been patient for 90 days.
Livingston said he plans to switch banks after the issue is resolved.
Just another good reason why consumers should periodically check their credit report for accuracy and follow the disputing-inaccurate-information process if they find this kind of inaccurate information on the file, Livingston said to Yahoo.
This is not Bank of America's first attention-grabbing mistake. According to The Los Angeles Times, the bank nearly took away a man's home because of a typo last month and previously gave $30,000 worth of Social Security payments to the wrong person.