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iPlum
iPlum iPlum

iPlum has announced the launch of its mobile solutions for insurance professionals to help them comply with the new rules announced by CMS (Centers for Medicare and Medicaid Services). The iPlum app is available both on the Google Play Store and iPhone App Store

Commenting on the new rules, Pankaj Gupta, Founder and CEO of iPlum said, "With the new CMS rules coming into effect, many insurance industry professionals are scrambling to find a mobile service that offers them call recording and archiving solutions for the required 10 years. The calls need to be recorded in their entirety through the complete sales process, right from the lead-generating stage. Fortunately, iPlum already offers a similar service with stringent security, privacy and storage requirements through the iPlum app to many healthcare providers. This service is fully compliant with HIPAA provisions, which are similar in nature to the new CMS rules. Based on the advantages that the iPlum app offers, it was a logical extension to offer the solution to insurance professionals as well."

iPlum specializes in providing clients with a simple to use, mobile first solution. For a nominal amount, clients can get a second phone line on the same number without changing their carriers. This makes it possible for them to keep their business and personal contacts and conversations entirely separate without having to use another number or carrying two phones.

What makes the iPlum solution particularly suitable for the insurance industry is that it also offers secure and encrypted texting and calling services. This makes it possible for both clients and the insurance professionals to protect their privacy. It is highly intuitive and user-friendly with advanced features like auto-attendant, extensions, call recording, transcriptions and auto-text reply.

All phone conversations exchanged with clients on the second line available through the iPlum service are automatically encrypted, recorded and archived. They are easily accessible and can be retrieved at any time by logging into the iPlum portal. Another additional feature that is of benefit to the clients is that texts, exchanged as part of the sales process, are also recorded and archived for a period of 10 years. Both phone and text conversations are uploaded to a secure cloud and can be easily retrieved at any point in time.

The iPlum solution makes it possible for clients from the insurance industry to stay compliant with the new CMS rules that have come into effect from October 1. These rules have made it mandatory for all Third Party Marketing Organizations (TPMO) to completely record sales and marketing interactions and archive these recordings for a period of 10 years. According to the CMS, insurance brokers, agents, insurance vendors and subcontractors are all considered to meet the definition of TPMO. These new CMS rules are applicable to both new and existing clients, for all sales related communications, whether it is in the form of phone calls, electronic communications and exchange of marketing materials.

Commenting on this solution, Pankaj Gupta, Founder and CEO of iPlum said, "Insurance agents and brokers, like most of us, prefer to use one phone for all their needs. Our solution provides them with a second phone line that makes it possible to clearly demarcate between business and personal contacts and calls. It also records and archives all communications on active accounts for the mandatory period of 10 years so that they comply with the new CMS requirements. People share a lot of confidential and sensitive information regarding health issues, medications and even their finances with insurance providers. With iPlum's advanced technical capabilities, they do not have to worry about the confidentiality or security of such information."

About iPlum

iPlum is a company that specializes in providing clients with a second phone line so that they can keep their business and personal contacts separate. This enables them to enjoy the benefits of a second line, without divulging their personal number or carrying another phone. This also helps clients in professions like healthcare, financial services and the insurance sector to comply with federal laws to protect the privacy and security of clients.

Media contact:

Name: Terri Lynch

Email address: tlynch@iplum.com