Charles Bruce is a medical professional with a keen interest in improving the quality of care, who also cares for an elderly woman with Alzheimers.

Now wash your hands please!

Healthcare professionals visiting Charles' home fail to respect his repeated requests to wash their hands before touching Mary.

It's not hospital policy!

Charles describes problems that arise during respite care when the patients' needs are not attended to.

The relationships between carers and healthcare professionals and how they affect quality of care are covered in Charles' stories.

Copyright 2009 Pilgrim Projects Limited.