On Wednesday, 343 Industries responded to complaints about “Halo: The Master Chief Collection,” a new compilation of “Halo” titles for Microsoft’s Xbox One. Within hours of the collection’s launch on Tuesday, a number of users took to social media to complain about issues with the games, including player matchmaking glitches, frequent crashes and online parties splitting apart at random.
“We are truly sorry and feel your frustration. You deserve better and we are working day and night to find solutions as quickly as possible, with our first priority focused on matchmaking improvements,” 343 Industries said in a blog post early Wednesday. Matchmaking systems in various shooter games allow players to find other online opponents relatively quickly and easily, but "Halo" users are reporting that the process is currently taking hours.
Installing Halo...trying to watch some Halo streams...everyone is just sitting at a menu trying to queue into matchmaking...k
â€” Tyler (@I_AM_WILDCAT) November 11, 2014
Trying to find a game in Halo is like trying to find water in Africa
â€” Edd mcphillips!!! (@eddmcp345) November 12, 2014
Is Halo fixed yet?
â€” Jordan Clark (@AbsoluteIy_) November 12, 2014
The Kirkland, Washington-based company plans to roll out an update sometime Wednesday morning (PST). The update will focus on fixing the matchmaking error, and 343i promises players will see the problem fixed immediately.
343i plans to release another update this weekend, which will address additional errors, such as achievements not unlocking correctly and in-game crashes.
“A game as large as ‘Halo: The Master Chief Collection’ has a massive surface area, and while we made every effort to have the best launch possible for our fans, issues surfaced with launch and we're committed to improving this as fast as possible and get you all into matches,” the company said.
“Halo: The Master Chief Collection” includes “Halo: Combat Evolved Anniversary,” “Halo 2,” “Halo 3,” “Halo 4,” the games’ multiplayer modes and add-on content. All of the games run at 60 frames per second and have a native resolution of 1080p, except for “Halo 2.”