An internet LAN cable is pictured in this photo illustration taken in Sydney, June 23, 2011.Reuters
U.S. consumers really, really dislike their cable companies.
That's the verdict from the American Customer Satisfaction Index released this week that shows cable companies' Internet service providing businesses received a score of 63 out of 100 from users polled, the lowest ranking of any industry.The companies' pay TV services units did just a bit better, posting an approval rating of 65 on a scale of 100.
Internet service providers ACSI scores www.acsi.org
The survey polls about 70,000 customers annually.
People "question the value proposition as both, as consumers pay for more than they need in terms of subscription TV and get less than they want in terms of Internet speeds and reliability," ACSI Chairman Claes Fornell told Deadline.com.
Subscription television service ACSI scoreswww.acsi.com
Subscription television 2014 vs. 2013 www.acsi.com
