Nest Labs has reassured customers that its Nest Protect Smoke + Carbon Monoxide Alarm will be available for purchase again once its recall is resolved.
The U.S. Consumer Product Safety Commission (CPSC) announced on Wednesday the recall of more than 440,000 units of the Wi-Fi-enabled, self-learning smoke detector.
The recall follows Nest’s announcement in April that it was halting sales of the Nest Protect alarm due to issues with the feature that allows users to turn the alarm off. According to Nest, the alarm is controlled through motion detection and users have to wave their arms in order silence notifications from the alarm. The “Nest Wave” feature can be triggered accidentally, which could in turn delay its response to an actual fire.
A Nest spokesperson told TechCrunch on Thursday that “nothing has changed since our initial announcement last month, and in fact we’ll be bringing Nest Protect back on the market in a few weeks.”
With the recall, Nest will be sending out an automatic electronic update that disables the Nest Wave feature. Below are detailed instructions from the CPSC on how customers can update their alarms. Nest Protect units must be connected wirelessly to the Internet and linked to a Nest account to receive the update.
Users who are not connected to the Internet can find instructions on how to disable the Wave feature in the Nest Labs FAQ.
While this is not a physical recall but instead a recall to administer a software update, the CPSC has detailed in its filing that customers can also get a full refund for the Nest Protect alarm if they wish.
Nest Labs has reportedly not received any reports of incidents, injuries or property damage because of the defect. Customers can contact Nest Labs at (800) 249-4280 or online at www.nest.com and click on Nest Protect Safety Notice for more information.
Google Inc. (NASDAQ:GOOG) announced in January that it was acquiring Nest Labs for $3.2 billion.