Papa John's Pizza, amid much Twitter outrage, fired a cashier at one of its New York City locations and apologized via social media to an Asian-American customer for a receipt that used a racial slur to identify her on Friday.
Minhee Cho, a communications manager at nonprofit investigative journalism group ProPublica, made an order on Friday night at the Papa John's on Broadway in Manhattan's Hamilton Heights neighborhood, and the receipt she received called her lady chinky eyes. The next morning, Cho posted a photo of the receipt on her Twitter account. By the afternoon, it was picked up by a local newspaper, and then went viral, according to CNN.com.
Along with the receipt, Cho tweeted, Hey @PapaJohns just FYI my name isn't 'lady chinky eyes.'
Many who learned of the incident made direct complaints to Papa John's via Twitter, prompting Papa John's to reply both via Twitter and Facebook. The restaurant noted that the employee who took Cho's order was being fired.
We are very upset by recent receipt issue in New York & sincerely apologize to our customer, Papa John's tweeted Saturday. Franchise employee involved is being terminated.
We were extremely concerned to learn of the receipt issued in New York, said the company in a statement posted on its Facebook page Saturday. This act goes against our company values, and we've confirmed with the franchisee that this matter was addressed immediately and that the employee is being terminated. We are truly sorry for this customer's experience.
According to ProPublica spokesman Mike Webb, Cho has been a center of attention since the incident went viral.
This blew up far beyond Minhee's expectations, Webb said in an e-mail to CNN.com. She has reporters coming to her apartment, and that's annoying. So she wants it to blow over and she has nothing more to say.