By | May 08 2012 4:40 PM

As a small business owner, I know the importance of understanding and relating to customers. My business, which ships specialty sauces, salsa and soups around the country, is all about knowing what my customers like. But in the last few years, it's become apparent that more American families aren't as worried about whether they can afford a nice jar of salsa, they're worried about whether they can afford a gallon of milk.