The owners of Amy’s Baking Company, an Arizona restaurant recently featured on the Gordon Ramsay-hosted show “Kitchen Nightmares,” have claimed that several of their websites and social media platforms were hacked following the online firestorm that ensued after their appearance on the Fox show.
Amy and Samy Bouzaglo, of Scottsdale, Ariz., had the distinct honor of being on the only episode of “Kitchen Nightmares” in which Ramsay has ever walked out.
In the May 10 episode, Bouzaglo said previous negative criticism the restaurant had gotten from online reviewers was all lies aimed at damaging the business, and the couple further admitted to throwing out customers who complained about the food as well as reselling cakes baked by other companies for higher prices. Ramsey accused Amy Bouzaglo of being delusional and beyond his help.
Shocked viewers took to Reddit and Yelp to shame the company, which is when the situation escalated into a full-blown PR disaster.
“It is very sad to see such potential be thrown away by stubbornness, ignorance, and just plain rudeness,” one Yelp user wrote. “You had a world-renowned chef in your establishment to HELP you, instead of showing gratitude, you treated him like dirt [sic].”
“Awful restaurant and awful people. Look at how they harass old yelp reviewers and call everyone liars,” another user wrote.
The Bouzaglos responded by writing insulting responses to almost everyone who criticized their business.
“THE CAKES WE OFFER ARE EXPENSIVE BECAUSE WE HAVE TO REPACKAGE AND SHIP. DO NOT BLAME US BECAUSE YOU CAN NOT AFFORD QUALITY. THE YELPERS, AND NOW THE REDDITS, NEED TO BACK OFF. YOURE NOT RIGHT JUST BECAUSE OF SOME TV SHOW,” on post read.
“WE ARE NOT FREAKING OUT. WE DO NOT CARE ABOUT A ‘WITCH HUNT’ I AM NOT A WITCH. I AM GODS CHILD. PISS OFF ALL OF YOU. F**K REDDITS, F**K YELP AND F**K ALL OF YOU. BRING IT. WE WILL FIGHT BACK,” another post said.
In the aftermath of the online fracas, the Bouzaglos have released a statement saying that they were hacked on multiple accounts and claiming that they did not post the angry responses to customers. “Obviously our Facebook, Yelp, Twitter and Website have been hacked,” the Bouzaglos wrote on their Facebook page, which has since been taken down, according to the Tuscon Weekly.
“We are working with the local authorities as well as the FBI computer crimes unit to ensure this does not happen again,” they continued. “We did not post those horrible things. Thank You Amy & Samy.”
Shortly after the episode, it was also reported that Amy Bouzaglo served 14 months in jail after an Arizona district court found her guilty of bank fraud in 2003.