Drippler, the smart tech assistant app, has announced the launch of Drippler 3.0, which comes with a new tech support chatbot that helps users resolve technical issues on their smartphones.
Drippler’s new chat-based tech support service combines artificial intelligence with a “human-in-the-loop” system, supported by a community of experts who can answer consumer tech related questions on demand. In fact, Drippler’s “Tech Wizards” include thousands of experts, with a waitlist of more than 10,000.
“Drippler 3.0 answers a need in the market by providing an alternative to the outdated tech support call center model that many companies still employ,which wastes time and causes an unnecessary headache for consumers,” said Matan Talmi CEO of Drippler. “We designed Drippler to help people make better use of their smart and connected devices.”
Chatbots are becoming pretty popular in 2016, especially with Facebook, Google, Microsoft and Amazon investing in chatbot platforms and technologies. Drippler is the next company to take advantage of natural language software to provide a service that has been dominated by call centers and online agents.