Square Enix has suspended sales of Final Fantasy XIV for Mac following players’ complaints about performance and incomplete information regarding system requirements. This comes just weeks after the Mac version was released, with the company offering full refunds to players.
Part of the issue comes down to miscommunication with retailers, resulting in the game being available before the Mac version’s official release on June 23, while Square Enix was apparently still improving performance.
“Some customers were able to download and play a pre-release build which suffered from performance problems. We apologize for this oversight,” said FFXIV producer and director Naoki Yoshida in a statement.
The Mac system requirements were also not made available before sales started, with many pre-order customers unaware of whether the game would work for them or not.
“The mistakes made by the development and operation teams in the lead up to this release have caused considerable confusion and trouble,” said Yoshida. “To our customers who eagerly anticipate purchasing, or who have already ordered, their copy of the Mac version of FINAL FANTASY XIV, and to all of our distributors, we offer our deepest and most heartfelt apologies.”
While the suspension is temporary, the game will not be back on the Mac market until Square Enix is satisfied that customers are adequately informed of system requirements and the game is up to par. A trip to the Square Enix Online Store produces a 404 error when searching for the OS X download page. Although an estimated re-release date has not been given, Yoshida said in the statement that an announcement is forthcoming.
For those customers looking for a refund, purchases through the Square Enix Online Store can be refunded by filling out a form. Players who bought a copy from a retailer should contact the company directly.