A day before Sony announces the launch of its new PlayStation consoles, the PS4 Neo and the slim PS4, its PlayStation Network suffered an hours-long outage. Gamers started reporting problems logging on to PSN Tuesday evening, and there were reports coming in as late as early hours of Wednesday morning.
PlayStations acknowledged the problem on its Twitter page.
We're aware that users are experiencing issues logging into PSN. Thanks for your patience as we investigate. https://t.co/oLLCoPwIE1
— Ask PlayStation (@AskPlayStation) September 6, 2016
Gamers complained on various social media.
Lucky I have a nice bottle of bleach next to me that I can drink while I wait for PSN to come back online! pic.twitter.com/BBRbbzRbJp
— Teddy ⚡ (@iCrazyTeddy) September 7, 2016
— Greenery09♻️ (@greenegreene201) September 7, 2016
Retweet if you agree that @PlayStation should give us free PSN Plus for year for dealing with the network service being down.
— Alexander Arteaga (@MW_Aleex) September 7, 2016
By 1 a.m. Wednesday morning, the status page on the company’s website said all systems were up and running as normal. Some users also said they could get back in, but reported trouble reaching specific games.
Psn is back up but Overwatch servers are down UGH __
— Berenice (@BereLuvsNewsies) September 7, 2016
Most users who were affected were in the United Kingdom and North America. At about 2 a.m. EDT, comments on downdetector.com showed users still complaining about not being able to access the network.
Wednesday’s launch of the new gaming consoles will take place at 3 p.m. EDT in New York’s PlayStation Theater. The event will be livestreamed and can be watched here.