Reports of early issues with Surface tablet point to audio problems. Apparently, several users witnessed random muting and audio stuttering while the Surface is in use or standby, The Verge has reported.
Some early users reported that Touch Cover of the tablet split to expose wire within a few days after they began using it.
The issues with the tablet that has been available for just two weeks have already started making waves on user forums.
In fact, The Verge has reported the problem to Microsoft, which is yet to confirm if it is able to reproduce them during investigation though it has been swapping faulty covers in its retail stores.
A Microsoft support staff has admitted that the company is dealing with "a lot," of Touch Cover returns.
The incident first reported in the Guardian notes how several users in the US and the UK were impacted with the split in touch covers, thereby ruling out instances of device problems occurring in a specific batch.
A preliminary review of user forums showed how some rue mechanical stress may be the issue, while another user found faults with the functionality of the cover that is designed as a lid for the tablet.
The cover costs around $80, while there is no extra fee charged for swapping faulty covers at present, the Guardian has pointed out.
Speaking to CNET a company official said: "Microsoft makes every effort to ensure our customers receive a high quality product. We are in active contact with our Customer Support operations and are aware of a small number of instances of material separation. Customers can contact Microsoft Customer Support if they have any questions."