Apple wants owners of its products to better understand the different features of the devices they own, so it is rolling out a standalone Apple Support app to the iOS App Store. Like what its name suggests, the app is designed to provide support to users through tips and informative articles.
TechCrunch reports that the Cupertino giant’s new app contains a mixture of product information, useful tips and a feature that would enable users to schedule repair appointments at an Apple Store or any authorized third-party shop.
The Apple Support app is designed for both the iPhone and the iPad. However, owners of these devices should know that the app is only compatible with iOS 9.0 and iOS 10. Also, Apple appears to be slowly rolling out this app, since it is only found on the App Store for the Netherlands as of press time.
Based on the official description of the app, it is a “personalized guide” for users of Apple devices. It is said to contain articles that are tailored to answer questions of users about the product they own. Per GSM Arena, the articles the app contains are “How To” reading materials.
The app also comes with a feature that allows users to chat or email an Apple Support technician. If this two are not enough for the user, he or she can make a call to schedule an appointment with a technician.
The screenshot of the app on the App Store for the Netherlands shows that it lists the products a user owns. The list is not limited to the iPhone and iPad only, since a MacBook could also be seen in the screenshot. Moreover, there’s an option that states “Get help with other products,” so the app could also have information about Apple’s other products aside from its smartphones, tablets and MacBooks.
According to Engadget, reports about a standalone Apple support app have been circulating the web since last year, but it is only this week that the rumored app is materialized. The tech site also stated that it has reached out to Apple for details about the availability of the app in other countries, but the Cupertino giant has yet to respond.