Apple Music Launches Twitter Account To Respond To Questions (Or Gripes) About Streaming Service

Got a problem with Apple Music? Now you can shout at Twitter.

On Wednesday, Apple launched its @AppleMusicHelp Twitter account to handle customer feedback and support questions related to Apple Music. While the account provides help every day, it is staffed only from 6 a.m. to 8 p.m. PDT. For all other Apple Products, customers still have to turn to the company’s main website for questions and support.

Aside from Twitter, Apple Music and its counterpart Beats 1 radio station have also planted their flag on other social media sites and apps, such as Tumblr and Snapchat. Prior to the shutdown and rebranding of Beats Music as Apple Music, the streaming service ran a similar support account under the Beats name.

In recent years Apple has boosted its presence on social media with a dedicated iTunes account, App Store account and more recently an account to promote games on iOS. Its executives, such as CEO Tim Cook and SVP of Marketing Phil Schiller, have also become more active on the social network. But despite its moves to increase its social media presence, Apple doesn’t have a Twitter account for the company itself.