AT&T said on Thursday it will be adding 2,000 of its previously outsourced technical support jobs to its payroll.
AT&T said it will add jobs both in the US and worldwide before 2008. Employees of these newly reinstated positions will support AT&Tâ€™s DSL broadband customers who install the service themselves or have queries regarding the internet service. AT&T, the largest in the United States is in the process of evaluating where to locate the jobs.
â€œWe're pleased that the Communications Workers of America has recognized the mutual importance of creating these jobs with competitive wages and benefits that enhance the company's ability to compete while creating good jobs,â€ said Bill Blase, executive vice president-Labor Relations of AT&T.
AT&T said that the positions resulted from discussions held with union members who demanded jobs for employees in declining businesses that may eliminate positions. According to the company, the DSL jobs are the second group of jobs the company has created in recent months. AT&T has 182,980 employees. The hiring of those workers is already under way.