Consider it a learning opportunity. That's what FedEx said it is doing in light of an embarrassing video that has gone viral, of a FedEx delivery tossed over a fence.
Millions have watched it, taking particular note as FedEx is so vital at this time for holiday deliveries. And, the company has responded. FedEx said it replaced the customer's computer monitor that was tossed so roughly in the odd delivery and shared the video with employees as a means of showing what not to do.
We are already using it as a learning opportunity, a FedEx spokesman said of the video, which you can see below.
And, FedEx made a statement about the incident: The situation has now been resolved to the customer's satisfaction, and we are handling the employee according to our disciplinary policies...While we continue to be surprised about the behavior shown, we know this is an aberration and is not reflective of the outstanding FedEx customer service that makes us proud around the world.
The video clip has garnered millions of views in just a couple of days.
I want you to know that I was upset, embarrassed, and very sorry for our customer's poor experience, said Matthew Thornton, a FedEx senior vice president, according to Yahoo. We have met with the customer face to face and they already have a replacement monitor at no cost to them. They have accepted our apology and say they are fully satisfied with what we've done in response to this unacceptable delivery.
For FedEx, it was a special delivery from FedEx of a different kind. The video of the FedEx delivery man throwing a tv or computer monitor has been one of the hottest on the Web in recent days.
FedEx is busy with deliveries this holiday season, as usual. But apparently not all deliveries are made the way customers, or even Fred Smith's FedEx might like. A video posted on YouTube titled FedEx guy throwing my computer monitor is getting lots of play on the Internet and discussions through sites like reddit.com
Here is a video of my monitor being 'delivered,' wrote gobbie55 with the upload.
The sad part is that I was home at the time with the front door wide open. All he would have had to do was ring the bell on the gate. Now I have to return my monitor since it is broken, the YouTube user wrote.
The comments have poured in for the 21 second video, had almost 2.5 million views in the first day.
Don't know what's worse. The FedEx Guy, or people who? are complaining that the uploader is too rich because he has a gate, said one comment.
See the video below: