Google+ (or Google Plus) has faced the first major glitch yesterday during the beta version testing period, spamming its users with multiple notification emails, but a quick recovery and public apology were well received by its fans.
Vic Gundotra, the senior vice president of engineering at Google, posted a message on his Google+ page, apologizing for the “spam” they caused.
“Please accept our apologies for the spam we caused this afternoon,” wrote Gundotra.
According to Gundotra, disk space shortage was the problem that caused Saturday’s mayhem.
“For about 80 minutes we ran out of disk space on the service that keeps track of notifications. Hence our system continued to try sending notifications. Over, and over again. Yikes.”
Despite the annoying spam emails, the fans reacted with positive attitudes, commenting “It’s ok” message on Gundotra’s page. Over 400 have commented as of Sunday evening.
Fans acknowledged it is still in the beta phase and thanked Gundotra for the quick respond. One person even offered (with a little sarcasm) an extra hard drive he had.
Below are some of the No problem comments from Gundotra’s page:
Adam Harris – “No worries, Vic. Luckily Gmail does a great job of threading the messages, so just looked like one message.”
Robert . – “All is good as long as you're not spamming our PRIVATE information :) And thank you for not waiting until Monday to fix it. Do Googler's get overtime?”
Alan Quinlan – “The fact that you admit the problem and apologize for it already sets you FAR ahead of the competition.”
Boris Pirstinger – “Wow, Google really ran out of disk space, so google+ must be really huge!!! Thanks for the update, great job !!!”
Chris Roberts – “Glad to be able to be part of the growing pains!”
Sheldon Campbell – “If that's the biggest problem that arises, Vic, you didn't have any problems! ;-) Tell your team we appreciate all the hard work!”
Qader Alsagoff – “Too much traffic is definitely one of the better problems to have :) ”
Nicolas Charbonnier – “Thanks for working on a Saturday for us.”
Ramakrishnan Parasuraman – “Great Leadership Vic! Taking accountability is just simply awesome, much like G+!”
And below are some of the humorous comments:
Chris Weaver – “I have an extra hard drive if you need one btw”
David Bloom – “Remember: If you miss the spam, you can get it back by commenting on a Vic post! :) ”
Morten Sundt – “And they are spamming you back with No problem comments. ;)”
Matt Hughes – “odd, maybe im not popular enough, i didnt get any spam lol.”
Drew Smithies – “I didnt get any spam. I feel kind of left out (jk). Loving G+!”
John O'Bryan – “I'd rather had glitches than farmville invites.”
Raymond Johnson – “Ah, so Google's disk space is finite...”
CHRIS VOSS – “LOL Google spammed me!! I'm reporting you to GOOGLE! ....er....wait.....uh....LOL.”
iKhan . – “Steve Jobs would have said You are using it the wrong way..... lolzz ;-P”