Xbox One
Convention goers pass the Xbox booth during E3 in Los Angeles Reuters

Microsoft has come under fire for multiple features in the Xbox One that hinder game play, including region locking, privacy controls, restrictions on used games, and the always-on Internet connectivity requirement. Rival console competitor Sony also attacked these issues when it launched the PS4, releasing several videos that poke fun at Xbox One, including a short “instructional” for sharing used games.

However, fans will be more disappointed with Microsoft’s response to online connectivity. Don Mattrick, president of the company's interactive entertainment business unit, said something surprising in a comment accidentally aired while technical difficulties were being fixed prior to his interview with Spike TV. When asked about “always-on” connectivity regarding the Xbox One, Mattrick said, “Fortunately, we have a product for people who aren’t able to get some form of connectivity: It’s called Xbox 360.”

The interviewer then asked him to clarify, attempted to confirm that he essentially said “stick to 360.”

Mattrick responded, “If you have no access to the internet, that is is an online device. I mean seriously, when I read the blogs and thought about who’s really the most impacted, there was a person who said ‘Hey, I’m on a Nuclear sub.’ I don’t even know what it means to be on a nuclear sub, but I’ve got to imagine it’s not easy to get an internet connection.”

Watch Mattrick’s comment about the Xbox One in the video above.