As a company we - and I - apologize for the inconvenience and concern caused by this attack. Under the leadership of Kazuo Hirai, we have teams working around the clock and around the world to restore your access to those services as quickly, and as safely, as possible.
Sir Howard Stringer, Chairman, Chief Executive Officer and President, Sony Corporation
As an executive responsible for running a business, the resulting outage obviously is costing us hundreds of thousands, if not millions of dollars in revenue that were planned for within our budget. These are funds we rely on to bring new games to market for our fans.
Christian Svensson, senior vice president of video game publisher, CapCom
I am deeply concerned about the egregious inadequacy of Sony's efforts thus far to notify its customers of these breaches or to provide adequate protections for users whose personal and financial information may have been compromised. Sony's failure to adequately warn its customers about serious security risks is simply unconscionable and unacceptable ... The company should do everything in its power to promote transparency and speed notification in order to protect its users against identity theft and financial fraud.
Connecticut Senator Richard Blumenthal
I welcome Sony's strong first step toward protecting millions of consumers whose personal and financial information has been compromised. While I continue to believe that Sony should have warned users earlier, I am pleased they are providing protective measures including an insurance policy to cover identity theft harms to consumers within a twelve-month window - but I would hope Sony would extend coverage over a longer time on a case-by-case basis if necessary.
Blumenthal after Sony Responded promised free credit monitoring and $1 million in insurance to identity theft victims.
Whoever broke into Sony's servers to steal the credit card info and left a document blaming Anonymous clearly wanted Anonymous to be blamed for the most significant digital theft in history. No one who is actually associated with our movement would do something that would prompt a massive law enforcement response. On the other hand, a group of standard online thieves would have every reason to frame Anonymous in order to put law enforcement off the track.
A representative from the hacking group Anonymous.
Given the amount and nature of personal information known to have been taken, the potential harm that could be caused if credit card information was also taken would be quite significant. The Subcommittee on Manufacturing, and Trade has a longstanding interest in consumer privacy, identity theft, and industry efforts to address threats posed by unauthorized access to consumers' personal information resulting from a data breach.
Mary Bono Mack (R-CA), Commerce, Manufacturing, and Trade Subcommittee chairman in a letter to Sony.
Once the network is back up and secure, and once people calm down and realize they didn't lose anything, the damage will largely be repaired. There are a few people who undoubtedly threw their PS3s in the trash, and likely a few thousand who bought an Xbox 360 over a PS3 due to the PSN outage, but I can't envision this number being more than a rounding error.
Michael Pachter, analyst at Wedbush Securities, on whether or not the debacle will translate to a mass exodus to Xbox.