In a further blow to South Korean tech giant Samsung, another replacement for the company’s defective Samsung Galaxy Note 7 reportedly caught fire in Minnesota on Friday.
Abby Zuis, 13, said she felt a “weird, burning sensation” as she was holding her Note 7, causing her to drop it. Burn marks similar to the ones that have been seen in other Note 7 smartphones could reportedly be seen on the phone. The heat also melted the cover that was on the phone. The teenager escaped with only a minor burn to her thumb.
The phone, which was originally bought in August, was exchanged on Sept. 21 in line with the company’s instructions, Zuis’ father told KSTP news, providing receipts of both transactions.
“We want to reassure our customers that we take every report seriously and we are engaged with the Zuis family to ensure we are doing everything we can for them and their daughter,” a Samsung spokesperson said in a statement to the Verge. “Customer safety remains our highest priority as we are investigating the matter.”
The latest incident occurred just days after a Southwest Airlines flight — Louisville, Kentucky, to Baltimore — was grounded Tuesday after a Galaxy Note 7 reportedly started emitting smoke. The device was reported to be a replacement model that the customer had received amidst the massive recalls issued by the world’s top smartphone maker.
There are also reports of an explosion of a replacement Note 7 in Taiwan. The Verge reported that earlier this week, there was another replacement model — belonging to Michael Klering of Nicholasville, Kentucky — that caught fire, bringing the U.S. cases this week to three.
Samsung recalled almost 2.5 million of its latest flgship device after reports showed that the smartphones were heating excessively and in some cases, catching fire, mostly while on charge — just two weeks after its Aug. 19 launch. The battery-related problems led to the South Korean company stopping the sale of the phone and announcing a recall for 10 countries on Sept. 2.
A majority of U.S. phone carriers have committed to the replacement of the devices for all concerned customers who own the new Galaxy Note 7.