UPDATE: 8:52 a.m. – Spotify says its systems are all back online:
Phew! Everything should now be back to normal. If you're still having issues, try logging out/in. Happy listening _
— SpotifyCares (@SpotifyCares) February 3, 2016
Spotify has confirmed it is investigating problems users are reporting about its service not playing songs as expected, with customers in Europe reporting the most problems.
Spotify's own customer support Twitter account announced on Wednesday morning: "We’re investigating some issues and finding out more. Thanks for your reports - we’ll keep you updated here." Reports have been flooding in on Twitter and elsewhere from users about issues with the service.
We’re investigating some issues and finding out more. Thanks for your reports - we’ll keep you updated here.
— Spotify Status (@SpotifyStatus) February 3, 2016
According to the website Down Detector, reports of problems began coming in just before 7 a.m. on Wednesday morning with the heat map of reports showing the majority of issues being reported in Europe.
— Duncan Wright (@Litforlads) February 3, 2016
@Spotify my music keeps on crashing what's going on.
— Chelsea (@blessncube) February 3, 2016
Spotify currently has over 75 million users around the globe with 20 million of those being paid customers. It seems the problems being experienced by Spotify are not particular to paying or non-paying customers.