KEY POINTS

  • The CPSC recalled more than 350,000 Ring Video Doorbell (2nd Generation)
  • The firm received reports of some devices igniting
  • Ring has updated its user manual and installation guide

The Consumer Product Safety Commission (CPSC) has recalled the 2nd Generation Ring Video Doorbell for potential fire and burn risks after 23 devices ignited. 

On Tuesday, more than 350,000 Ring Video Doorbell (2nd Generation) were recalled after the devices' batteries overheated and ignited, which resulted in minor property damage. The CPSC also received reports of several people suffering minor burns. The recall involves model number 5UM5E5 smart doorbell cameras, according to a notice posted on the CPSC website

The commission advised consumers not to install the recalled video doorbells and contact Ring to receive an updated user manual. 

The affected doorbells were sold at consumer electronic stores across the U.S., and were available on Amazon.com and Ring.com from June through October 2020 for about $100. 

However, Ring said the doorbells pose no risk to consumers if installed correctly. The company said no other models in its line of smart doorbell cameras were affected. Ring also noted that it prioritizes the safety of their customers, USA Today reported.  

"We have and continue to work cooperatively with the CPSC on this issue, and have contacted customers who purchased a Ring Video Doorbell (2nd Gen) to ensure they received the updated user manual and follow the device installation instructions,” Ring's statement said. 

According to a revised installation guide, the use of screws that weren't included with the Ring could puncture and damage the device or battery, which could be a fire hazard that leads to severe injuries. 

Ring advised consumers to use only the included short security screws to secure the device. The company also encouraged consumers to use the star-shaped end of the included screwdriver to drive the security screws into the bottom of the smart doorbell camera without causing damage to the device.

To determine whether a Ring Video Doorbell (2nd Generation) is impacted, one can find the model number on the original packaging or the back of the device. The device serial number (DSN or S/N) can also be entered on the Ring website or app. 

Customers can download the updated manual for the ring Video Doorbell (2nd Generation) on the company's support page Amazon Ring Doorbell A doorbell device with a built-in camera made by home security company Ring is seen on August 28, 2019 in Silver Spring, Maryland. These devices allow users to see video footage of who is at their front door when the bell is pressed or when motion activates the camera. According to reports, Ring has made video-sharing partnerships with more than 400 police forces across the United States, granting them access to camera footage with the homeowners’ permission in what the company calls the nation’s 'new neighborhood watch.' Photo: Chip Somodevilla/Getty Images