After video of a Florida woman reaming out a group of Dunkin’ Donuts employees surfaced on the Internet Tuesday, viewers across the country are praising the worker who handled a verbally abusive customer with ease and professionalism.
In the eight-minute-long viral video, 27-year-old Taylor Chapman goes off on a Dunkin' Donuts employee, Abid Adar of Fort Lauderdale, Fla., because she didn’t receive a receipt with her order from the night before. According to Chapman, when she approached the female employee about the dispute, the clerk was less than helpful.
"This girl was so f---ing rude to me and said 'OK, well you can get your order free next time.' So you know what I told her? I said, 'I want the whole f---ing menu b---- twice,'" the woman said to Adar. "A guarantee is a guarantee, and I've already called my lawyer, and he is already on it."
While Dunkin' Donuts has since been bombarded with requests on its Twitter feed to reward the employee for his fearless customer service, the company has said in a Twitter post that the franchise owner plans to recognize the crew member.
Furthermore, Dunkin’ Donuts has reached out to Adar privately to thank him for how he handled the situation, the company said in statement. Adar and another crew member who was featured in the video have also been invited to a Dunkin' Donuts event in Boca Raton, Fla., later this month for further recognition, the company added.
Adar told the Smoking Gun that he wants to become a doctor and plans to attend Florida Atlantic University in Fort Lauderdale in the fall.
My name is Carey Vanderborg and I'm a journalist working in New York City. I love food, travel, craft beer, live music and writing about all of the above.