In 2010, as rumors swirled that the new health care reform law would create so-called “death panels,” con artists saw an opportunity to capitalize on the fear. They began trying to sell fake insurance that would protect people from the imaginary government panels. In at least a few instances, elderly Americans bought it.
Now, with the state health care exchanges slated to open in October, the opportunity for scammers to take advantage of Americans who are unfamiliar with the law, or the process of signing up for coverage, is enormous. Federal and state authorities, private insurance companies and consumer advocates are trying to alert the public and prepare for a big influx of health care reform-related scams that have already begun to arise around the country.
“We always see, whenever there’s something new or something that is in the news, that scammers are going to look to try to take advantage of that,” said Tracey Thomas, a senior staff attorney in the Federal Trade Commission’s division of marketing practices. And health care reform represents one such opportunity on a nationwide scale.
“Typically, crooks claim to be from the federal government and try to sign people up for the new ‘national health care reform card’ or something similar to that,” said James Quiggle, a spokesman for the Coalition Against Insurance Fraud, a group working with consumers, insurance companies and government agencies to combat fraud. “Then they say, ‘all you need to do is give us your bank routing number, your bank account number and your credit card number, and then we can sign you up.’”
Of course, there is no national health care reform card, or anything like it.
Some scams will go after seniors, who are considered more vulnerable to these sorts of scams. They’re also more likely to be home during the day to pick up the phone or answer the door. Seniors are already the frequent victims of Medicare and Social Security fraud schemes. “But this is essentially the latest take-off on a scam we’ve seen for years,” Katherine Hutt, communications director for the Council of Better Business Bureaus, which has given tips to consumers on how to spot an Obamacare scam, said in an email. “A senior gets a call from someone claiming to be from the government saying they need a new ‘Obamacare’ card, or need to update their Medicare card, or something similar to that. The caller starts asking questions to confirm their address, date of birth, Social Security Number, maybe even bank or credit card numbers. Before you know it, the scammers have everything they need for identity theft.”
Though Medicare fraud is not new, the law presents a new opportunity for scammers to use seniors’ information to make a quick buck filing false Medicare claims, a lucrative scam if someone knows the right claims to make. One recent scam urged seniors on Medicare to turn over personal information in order to remain insured because “change is on the horizon,” according to a report from McClatchy news service, which said the FTC received over 1,000 complaints of similar scams in May of this year alone.
Federal and state government agencies are trying to minimize the harm by alerting consumers before the exchanges open, when the scams are expected to proliferate more rapidly. Quiggle’s group has already seen reports of Obamacare-related scams in at least 25 states.
One way scammers are expected to deceive people is by claiming to be “navigators” working for a health care exchange, the health insurance marketplaces being set up in each state. The exchanges are supposed to open for enrollment on Oct. 1, and coverage is supposed to begin on Jan. 1, 2014. In order to sign people up for health care, the exchanges will be hiring navigators to go into communities to educate people about their health care options. By posing as a navigator, a scammer could either sell fake insurance to a large number of people or get bank account and Social Security Numbers for identity theft. Once the Department of Health and Human Services, the government agency overseeing the implementation of the law, issues guidelines for navigators, the FTC plans to release tips for consumers trying to distinguish official navigators from impostors.
In 2012, the FTC received 369,132 identity theft complaints and 35,703 health care fraud claims. Depending on how successful consumer education and fraud detection efforts are, those numbers could rise as health care reform gets up and running.
In essence, health care reform presents a situation where there is an enormous amount of sensitive personal information from millions of Americans flowing to health insurance exchanges and private companies. People trying to exploit the situation will try to intercept some of that information. Exchanges are trying to anticipate possible scam scenarios and are working with insurance companies to try to head off a big wave of insurance fraud, according to Quiggle. But before their anti-fraud operations are working smoothly, fraudsters have a window of opportunity.
“Fraud is going to be one of the large themes for the exchanges and their insurers as health reform begins to hit the streets in earnest. There will be so many opportunities to bilk -- to try to take advantage of chinks in the armor of these newly developed organizations that are still getting their sea legs,” Quiggle said.