Sales of all of Samsung's flagship smartphone device could be halted over reports of the device exploding, according to the tech giant. The South Korean company issued an appeal to all of its global partners to stop selling its Galaxy Note 7 product through a brief statement released Monday night.
The latest setback for the Samsung comes after the company issued a global recall and halted manufacturing of the troubled device to "temporarily adjusting the Galaxy Note7 production schedule," it said.
"We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7," the company wrote. "Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place."
The company announced earlier in the day it was "temporarily adjusting the Galaxy Note7 production schedule in order to take further steps to ensure quality and safety matters," according to Venture Beat.
Samsung was replacing Galaxy Note 7 batteries beginning last month after it issued a global recall over faulty batteries that were causing the explosions.
Monday evening's announcement continued.
"We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation," the press release read. "Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available."
Samsung as recently as Monday had insisted the phones were "safe to use" and sent out replacement models, but reports of the device exploding persisted, Business Insider reported.
In one of the explosions, a Samsung Galaxy Note 7 blew up on a plane and forced an emergency landing. The United States Consumer Product Safety Commission was investigating.
A survey released last week found that 34 percent of all current Samsung customer refused to buy another phone from the company, possibly spelling doom for the manufacturer of the main competitor of Apple's iPhone, which recently released the 7 and 7 Plus versions to rave reviews.