T-Mobile Down: Outage Strikes Cellular Service Again

UPDATE: 3:45 a.m. EDT — T-Mobile customer support suggests customers should try restarting their phone if they are still facing problems connecting to the network.

There were also some customers who were happy with the way T-Mobile handled the outage.

Personalized responses to every complaint during an outage after midnight PDT? You guys rock. @JohnLegere #MagentaLove
— Jason Parker (@qwell) October 7, 2016

There were also those who mocked the unspecified reason behind the outage.

UPDATE: 3:35 a.m. EDT — An official tweet by T-Mobile said the outage “affecting some customers has now been resolved.”

An intermittent network calling issue affecting some customers has now been resolved. Thank you for your patience.
— T-Mobile (@TMobile) October 7, 2016

The mobile service provider's customers were not too happy, with many asking for some sort of compensation, and others complaining of their work suffering.

T-Mobile better at least give us credit to our accounts for the nationwide outage we all went through. It's back up for me #tmobileoutage
— kara (@MoldFlakes) October 7, 2016

@TMobile thanks for the outage, I was unable to work. huge inconvenience and money lost
— FREERIDE (@FREERIDE___) October 7, 2016

UPDATE: 3:30 a.m. EDT — A tweet by T-Mobile USA CEO John Legere, posted at about 3 a.m. EDT said the company was aware of “intermittent calling issues” and was “working to restore service.”

Understand some are having intermittent calling issues. We're working to restore service as quickly as possible! Thank u for your patience.
— John Legere (@JohnLegere) October 7, 2016

On Oct. 5, Legere, having crossed 3 million followers on Twitter, announced a trip to Mars for a lucky winner aboard a SpaceX flight if a tweet of his was retweeted 1 million times.

Meanwhile, more reports of people getting back access to their service are coming in.

UPDATE: 3:20 a.m. EDT — Some customers are reporting a resumption of T-Mobile services after an outage that began late Thursday.

#tmobileoutage @tmobile back up and running in San Diego
— Sam Afifi (@samalolo) October 7, 2016

Looks like @tmobile outage is over. 75 minutes down. Hope this doesn't happen again.
— Tom Chavez (@TomChavez) October 7, 2016

Finally my service is back #tmobileoutage
— ModernOne (@CkModelch) October 7, 2016

There is still no official statement from the company, and there were numerous users still facing problems.

With this crazy outage #TMobile should roll out #tmobilefreemonth and unroll #TMobileTuesdays
— Chady Eli Mattar (@ChadyMattar) October 7, 2016

Some customers also wondered why the outage was not affecting everyone.

@TMobile why when outage happen, it is not on all model phone at same location? Is the outage on only different type of phone?
— jay hong (@jayhong888) October 7, 2016

Original story:

T-Mobile’s cellular services are suffering a nationwide outage. Complaints began pouring in from about 11:30 p.m. EDT Thursday. The company’s data services were down for hours on Sept. 22.

While the company hasn’t made an official statement yet, it has responded to some customers on its Twitter customer support page, with standard messages such as these:

We are here for you. We’re aware of what’s happening and our engineers are working to resolve as soon as possible. *AletaC
— T-Mobile Help (@TMobileHelp) October 7, 2016

We are so sorry about that. Engineering is reviewing this as we speak. We’ll get this fixed for you. *LeahMonen
— T-Mobile Help (@TMobileHelp) October 7, 2016

Customers were livid, however, with many asking for more information.

@TMobile is there an outage? I have no service
— Olivia Harris (@LivSpoken) October 7, 2016

@TMobile can you make an announcement as to WHY there is a massive nationwide service outage, and how and when it will be back up?
— Alex Storm (@AlexStormCam) October 7, 2016

It looks like there's a major @tmobile outage nationwide. I've never seen something like this.
— Victor Zapanta (@victorzapanta) October 7, 2016

@TMobile another outage. Very Uncarrier of you since every other carrier has a stable network.
— Juanito 🇲🇽 (@limonpapii) October 7, 2016

Some customers even expressed the desire to switch services.

Seriously @TMobile another outage? Maybe it's time to make the switch 🙄 #tmobileoutage
— Dannii Devine (@danniidevinexxx) October 7, 2016

Daaaaang @TMobile back at it again with no service. Not even 30 days since the last outage. Does @sprint @ATT or @verizon have any deals?
— Through Deez Eyez (@derw_truth) October 7, 2016

Of course, other cellular operators were quick to make good on T-Mobile’s problems.

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