Kate Middleton arrived at the East Anglia’s Children’s Hospices (EACH), in Quidenham, Norfolk, Tuesday to meet the families and staff at the center in a show of support for those fighting life-limiting conditions. During her visit, the Duchess of Cambridge spoke about what it’s like to be a real princess.

“She recognized us, as we have met her before. She was quite chatty,” Michala Benton, the mother of 6-year-old Isabelle Benton, who uses the hospice services, told People magazine. “My daughter Daisy asked Kate what it was like to be a real princess, and Kate said she’s very lucky that she’s very well looked after by her husband. Molly gave her a picture she had made at preschool.”

Middleton reportedly sat with Isabelle, who is suffering from a number of neurological conditions, including complex refractory epilepsy and global developmental delay, and also helped other children create works of art.

“Now that she’s a mother, she has that total understanding of what it is like,” Michala said. “She made a comment of how Charlotte and George run off in different directions when she is trying to get them ready!”

She also added: “She spent time talking to her and asking us how EACH helps us as a family and what Isabella likes to do here. She was totally genuine, she spent time talking to each family. She made a comment about one girl’s glittery shoes, on their level, knelt down to their level and you could see she genuinely cares. There are no airs and graces, she is totally natural. You can see she wants to be there and see what the families are going through. She is a genuine, caring woman.”

Middleton was seen sporting an emerald green suit by Hobbs at the hospice charity. Graham Butland, the CEO of EACH, said it was Middleton's first visit to their site in Quidenham.

Jane Campbell, the service manager at the hospice, told People magazine: “She got down on people’s levels. She made a point of crouching when she was talking with children so she was at eye level, and she sat with the bereaved family. She didn’t stand over them; she sat comfortably and had a good open body language."