Best Business Process Outsourcing Companies in Columbus, OH 2024
Businesses today are facing a more challenging commercial landscape due to the stiffening competition in various industries. However, this can be solved with the help of proven operational strategies such as business process outsourcing.
BPO has been growing in popularity these days due to the many benefits that companies experience from them. One such benefit is the improvement in operational efficiency as the workforce that handles certain tasks are assured to be skilled, experienced and educated in the specific area, which is provided by the BPO firm.
This increases revenue, boosts production rate and expands market exposure of the company. This is supported by a study that states that the BPO industry is expected to grow at a rate of 9% annually.
This means that businesses need to invest thoroughly in a BPO firm to ensure success in the long run.
Here are some of the best and most reputable business process outsourcing companies in Columbus, Ohio.
Best Business Process Outsourcing Companies in Columbus, OH 2024
NICE inContact
NICE inContact is a BPO company specializing on call center operations. They work on a CXone system software that efficiently unifies omnichannel cloud customer platforms in helping their clients. They are notable for having 99.99% of the industry’s best-published service level agreement.
The firm has more than 15 years of experience in cloud system solutions, which is being used by 430,000 cloud contact center agents catering to Fortune 100 clients. A few of their most sought-out services are business consulting, training, customer support and professional services. NICE inContact is a partner with DEVone Ecosystem and DEVone CXexchange.
Diversity Search Group
Diversity Search Group is an outsourcing company that specializes in workplace solutions. They apply comprehensive solutions in accounting, legal, healthcare, information technology, finance, engineering, administrative and clerical sectors. With over 13 years in the expert field of outsourcing, the company provides services to clients through call center services, executive search, payroll services and staffing.
They use the latest technologies to ensure all of their offered BPO services are maintained at the highest level possible. The firm also does this to lower down costs and provide a cost-efficient solution to startups and SMEs.
TouchPoint
TouchPoint is an outsourcing company that focuses on contact center support with an innovative approach that provides them good company-client relationship. The firm is led by a team with a collective 50 years of experience in managing and operating contact centers.
They are an employee-oriented company that practices flexibility outside the normal call center characteristics with high-pay, high-skilled and low attrition rates to provide more affordable BPO services to startups and SMEs.
The services the company provides are cross-sell and up-sell, customer maintenance, retention management, order processing, customer acquisition, benchmarking, customer prospecting and data management.
TouchPoint also creates and offers career opportunities for skilled and passionate individuals. Their offices have expanded to different areas such as in Nevada, Ohio, Costa Rica, the Philippines and India.
AnswerNet
AnswerNet is a multi-awarded BPO company that is acknowledged as a 17-time International Awardee of Excellence by the Association of TeleServices, 12-time Top 50 Teleservices Agencies Award by Customer Interaction Solutions Magazine and 5 time Inc. 500/5000 by Inc. Magazine as Fastest Growing Privately Held Companies.
The name AnswerNet is a brand name that is composed of family companies known as New AnswerNet, Inc., Synergy Solutions and Cerida Investment Corporation.
The company focuses on call center services and solutions for companies in the insurance, medical, government, HVAC, consumer packaged goods, pharmaceutical, educational, small businesses and real estate sectors.
One of their notable accomplishments is the completion of their Service Organization Control Type II (SOC 2) certification which was audited by the I.S. Partners.
Ameridial
Ameridial is a BPO company that started as a small business firm that served the National Health Organization. Their main service back then was to help NHO recruit volunteers. Now, the company has reached a global level through their client services, which specializes in call center customer care, inbound and outbound support and solutions.
The company has catered to clients from different industries such as retail, e-commerce, healthcare, travel, nonprofit organizations and the dealer services sectors. The company’s interactive platform is made possible through their inbound services, outbound services, contact tracing services, work at home solutions, call center outsourcing and multi-channel support.